Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mireya Nava

359 Guava Ave, Chula Vista,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Data Entry/Customer Service Representative

Express/ Santa Fe
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.

Associate

Amazon
08.2022 - 09.2023
  • Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information
  • Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.

Customer Support Specialist

Zebit
10.2021 - 02.2023
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
  • Streamlined support processes for increased efficiency and reduced response times
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Sales Representative

21 Financial
02.2020 - 08.2021
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality
  • Expanded customer base through cold calling, networking, and relationship building
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Loan Processor

United Specialist/ Pro Profit
10.2017 - 01.2020
  • Generated additional sales opportunities with upselling and cross-selling techniques
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.

Education

High School Diploma -

Mount Miguel High School
Spring Valley, CA
06.2016

Skills

  • Call Management
  • Data Entry
  • Complaint resolution
  • Product Knowledge
  • Multi-line phone talent
  • Customer Relationship Management (CRM)
  • Problem-solving abilities
  • Critical Thinking
  • Follow-up skills
  • Order Processing
  • Clerical Support

Timeline

Data Entry/Customer Service Representative

Express/ Santa Fe
01.2024 - Current

Associate

Amazon
08.2022 - 09.2023

Customer Support Specialist

Zebit
10.2021 - 02.2023

Sales Representative

21 Financial
02.2020 - 08.2021

Loan Processor

United Specialist/ Pro Profit
10.2017 - 01.2020

High School Diploma -

Mount Miguel High School
Mireya Nava