Mireya Nunez
Apple Valley,USA
Summary
Customer service representative with 8 years’ experience in telephone,
email, and face-to-face customer service. I have developed excellent
communication skills and knowledge with major customer service software,
handling customer complaints and maintaining a positive and friendly
deposition.
- Training and development
- Proficient in Microsoft Office, Excel, Navitrace, Foursite, Exceed,Softeon, and Logiwa.
- Outstanding communicator with Spanish fluency and well- versed in employee and customer relations
Overview
8
8
years of professional experience
Work History
Customer Service
Mentor Media
10.2023 - Current
- Developed strategies to improve customer service processes.
- Addressed customer issues in a timely manner while demonstrating excellent customer service skills.
- Initiated contact with customers via telephone or email when necessary.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Identified potential problems and escalated them as needed to ensure resolution.
- Maintained current knowledge of company products, services, and processes.
- Utilized job-related software to prepare change of address records and issue service
- Resolved customer complaints and issues
- Operated a variety of machinery and tools safely and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service
NFI
04.2017 - 07.2023
- Provided customer with daily open order report on order statuses
- Route daily LTL and parcel shipments/rescheduled when needed
- Ship material based on customers designated level of shipments being high priority and ground shipment of due dates and delays
- Coordinate inbound and outbound
- Daily Phone and Email communication with customers
- Responsible for releasing orders, printing BOL's, sending EDI's, sending End of Day reports and Open order reports
- Track packages
- Flexible to warehouse needs and priorities
- Investigated and resolved customer inquiries, billing questions, payments and service requests
- Work independently with minimal supervision
Skills
- Analytical Problem-Solving
- Customer satisfaction
- Quality assurance
- Active listener
- Adaptability
- Ability to work in a multi-tasking, high stress environment
Timeline
Customer Service
Mentor Media
10.2023 - Current
Customer Service
NFI
04.2017 - 07.2023
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