Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mireya Olivarez

Columbus,GA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

HCAS
Albany, NY
07.2021 - 02.2023
  • Provided accurate information regarding employees' information, clients' needs, and services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Updated databases with new and modified customer data.

Customer Service Representative

Alorica
San Francisco, FL
05.2020 - 06.2021
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Participated in weekly team meetings to discuss progress towards goals set by management team.
  • Created detailed reports detailing customer interactions that were shared with senior staff members.
  • Followed up with customers via email or telephone as needed regarding account status or other inquiries.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Provided accurate, valid and complete information by using the right methods and tools.
  • Maintained high levels of professionalism when interacting with customers both verbally and written.
  • Supported sales team members to drive growth and development.
  • Contacted customers about potential service upgrades, new services and account changes.

Server

Los Mariachis Mexican Restaurant
Peachtree City, GA
08.2015 - 10.2019
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Starr's Mill High School
Fayetteville, GA
05-2020

Skills

  • Paperwork Processing
  • Account updating
  • Data Collection
  • Appointment Scheduling
  • Consultative Sales
  • Information Security
  • Document Control
  • Senior leadership support
  • Phone Etiquette
  • Adaptability and Flexibility
  • [Language] Fluency

Languages

Spanish
Full Professional
English
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

HCAS
07.2021 - 02.2023

Customer Service Representative

Alorica
05.2020 - 06.2021

Server

Los Mariachis Mexican Restaurant
08.2015 - 10.2019

High School Diploma -

Starr's Mill High School

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Mireya Olivarez