Mireya Quintero

• Marketing vacant units on social media and popular sites and sustaining communication with interested renters until occupied.

• Managing multiple contracts with vendors and maintenance workers.
• Increasing revenues forecast based on market and community event trends.
• Maintaining customer satisfaction, customer retention, and inquiry volume.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

SFRG Volunteer

• Coordinated schedules and timelines for events.-
• A Managed promotional advertisements for SFRG events.
• Coordinated with multiple community agencies to provide resources and referrals.
• Briefed senior leadership on community events and issues.
• Managed event logistics and operations.

Spouse Sponsor

• Assisted incoming spouses in getting connected with on and off-base community resources.
• Discussed Italy's SOFA agreement and restrictions, helped spouses navigate the legal system, and connected them with other resources.
• Able to sponsor multicultural spouses whose main language was not English.
• Provided translation services during in-processing.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
• Supported needs of 14 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality in a heavily populated tourist area.

• Informed guests of hotel security features and offered details regarding fire and emergency procedures
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
• Oversaw fast-paced front desk operations and guests' needs at busy facility
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Experience dealing with a multitude of diverse clients and problem solving to meet their standards with service
• Managed workload across 5 houses and satisfied customer needs for cleaning standards and details
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
• Worked on cleaning team to service hotels, offices and other commercial buildings.