Mireya Servin
Crandall,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Skip Tracer
Tricolor Auto Group
10.2022 - 09.2025
- Conducted thorough investigations to locate individuals and assets effectively.
- Utilized advanced skip tracing software to enhance accuracy in locating debtors.
- Made daily collection calls to customers.
- Worked closely with repossession agents to coordinate activities.
- Mentored junior staff on best practices in skip tracing techniques.
- Worked account 70 to 120 days past due.
- Conducted in-depth analysis of debtor profiles to identify patterns and potential leads for successful location efforts.
Collections Agent
Tricolor Auto Group
05.2020 - 10.2022
- Managed inbound and outbound calls to collect outstanding debts.
- Achieved successful debt collection results by utilizing negotiation skills and developed payment plans.
- Worked account 15 to 60 days past due.
- Responded to customer inquiries and provided detailed account information.
- Initiated repossession process upon failure of other collection methods.
- Once the vehicle was repossessed, assisted debtor with redemption process.
Customer Experience Sales Floor Associate
Metro by T-Mobile
08.2016 - 05.2020
- Resolved customer inquiries through effective communication and problem solving skills.
- Assisted customers in product selection, enhancing overall shopping experience.
- Educated customers on promotions and loyalty programs, driving engagement and retention.
- Contributed to the achievement of store sales goals, and exceeded performance metrics earning recognition as a top performer within the team.
- Processed cash transactions, monitored cash drawers and made bank deposits.
Education
High School Diploma -
Yvonne. A Ewell Townview Center
Dallas, TXSkills
- Skip tracing techniques
- Collections background
- Professional phone skills
- Teamwork and collaboration
- Problem-solving
- Decision-making
- Documentation skill
- Customer service
- Goal oriented
- Cash handling
- Time management
Languages
Spanish
English
Timeline
Skip Tracer
Tricolor Auto Group
10.2022 - 09.2025
Collections Agent
Tricolor Auto Group
05.2020 - 10.2022
Customer Experience Sales Floor Associate
Metro by T-Mobile
08.2016 - 05.2020
High School Diploma -
Yvonne. A Ewell Townview Center
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