MIREYA VILLALOBOS
Maricopa,AZ
Summary
To secure an administration long term career with a company that will utilize my education, experience and provide an opportunity for professional development. Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
Overview
8
8
years of professional experience
Work History
Community Manager
RPM Living
Mesa, AZ
06.2023 - Current
- Manage and oversaw operations, maintenance and administration of property.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Cultivated rapport with clients to meet deadlines
- Responded to community inquiries, comments, and concerns promptly and professionally.
- Analyzed community metrics and feedback to identify growth opportunities and areas for improvement.
- Keep an open line of communication with accounting to ensure our finance and budget is met.
- Compiled and conveyed operational and financial data to regional manager.
Assistant Property Manager
Maclay Real estate
03.2022 - Current
- Answer incoming calls, Process all mail, Assist with walk-in's, Work orders - oversee all work orders
- Open w/os with the Home warranty, Process Rental Applications, Draft leases agreements, Process lease agreements + add to air filter spreadsheet, Review/process move in checklist, Complete incoming rental verifications, Tenant HOA Registration, Process HOA Violations, Assist property manager with advertising /listings/ MLS, Draft payment agreements, File keys, Process Legal notice; 5-day, 10-day, non-compliance ect., 5-Day Notices/Late fees, Oversee all Delinquency, Process NSF's, Send accounts to attorney's office/Evictions, Bank Deposits, Manage Invoicing/ Account payable, Manage HOA accounting monthly assessments, Manage show Mojo and/or showing as needed
Assistant Manager
Shelton Residential Real Estate Services
02.2016 - 07.2020
- Process all rent money, Oversee a team of 5/ train all new office staff, Vender relations, leaseHawk pro, Process background check and credit check, Answer incoming/outgoing calls, Greet every prospect/ resident in a friendly and professional manner, Yardi advance program, Open and respond daily emails, Tour newly prospects, Process applicants supporting documents meeting company guideline., Daily/monthly Reports, Advertise promotions/sales, Handle all Delinquency, Send legal notice/ process eviction, Renewals/ resident retention
Education
Skills
- Excellent Customer service skills
- Integrity and respect
- Marvelous organization skills
- Attention to detail
- Problem solver
- Multitasker
- Proficient in Microsoft Word
- Tenant and eviction laws
- Client service and support
- Employee Performance Management
- Maintenance Oversight
- Financial budgeting and reporting
- Bilingual (Spanish speaker)
Awards
Selected two times for AMA's Assistant manager of the year and one time for community manager of the year. Occupancy queen. Acknowledgment of my outstanding community manager skills (we see you) award.
Timeline
Community Manager
RPM Living
06.2023 - Current
Assistant Property Manager
Maclay Real estate
03.2022 - Current
Assistant Manager
Shelton Residential Real Estate Services
02.2016 - 07.2020