Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mireya Villegas

Fort Lauderdale,FL

Summary

Proven leader in retail management, adept at boosting sales and customer satisfaction. At Bass Pro Shops, I spearheaded merchandising strategies and sustainability efforts, leading to increased efficiency and profitability. Skilled in inventory management and team leadership, I excel in creating positive environments that drive performance and foster strong customer relations.

Overview

26
26
years of professional experience

Work History

Assistance Store Manager/ Art Gallery Director

Guy Harvey Inc.
10.2011 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Apparel Department Manager / Visual Presentation Manager

Bass Pro Shops
10.1998 - 10.2011
  • Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
  • Analyzed sales data to identify trends, enabling informed decision-making on inventory levels and promotions.
  • Led a team of sales associates, providing coaching and performance feedback to improve productivity.
  • Established strong vendor relationships for better product availability and timely deliveries.
  • Developed and implemented successful merchandising strategies to maximize sales and profitability.
  • Championed sustainability efforts within the department by encouraging environmentally responsible practices among staff members.
  • Optimized floor layouts, resulting in improved customer flow and increased sales opportunities.
  • Organized seasonal promotions that drove foot traffic into the store, enhancing overall brand visibility.
  • Resolved escalated customer issues promptly, demonstrating empathy while finding mutually beneficial solutions.
  • Managed budget allocations effectively, ensuring optimal use of resources for maximum impact on department performance.
  • Monitored competitor activities closely, adapting pricing strategies accordingly to maintain a competitive edge in the market.

Education

One Year Of College -

Francisco De Orellana
Ecuador

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Recruitment and hiring
  • POS Systems
  • Goals and performance
  • Team Building and Leadership
  • Team motivation
  • Recruiting and Hiring
  • Operations Management
  • Supply Ordering
  • Leadership Development
  • Policies and Procedures
  • Store displays
  • Staff Supervision
  • Staff Management
  • Sales expertise
  • Accurate Cash Handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation And Reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order Management
  • Sales professional
  • Customer Response
  • Payroll Management
  • Product Merchandising
  • Retail Sales Techniques
  • Flexible Schedule
  • Sales Promotions
  • Delegating Work
  • Advertising and marketing
  • Merchandise planning
  • Vendor Management
  • Leading Staff Meetings
  • Employee Terminations

Languages

Spanish
Native or Bilingual

Timeline

Assistance Store Manager/ Art Gallery Director

Guy Harvey Inc.
10.2011 - 05.2024

Apparel Department Manager / Visual Presentation Manager

Bass Pro Shops
10.1998 - 10.2011

One Year Of College -

Francisco De Orellana

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Mireya Villegas