Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Capable of handling all medical administrative needs. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Goal-oriented and welcoming with proven history of maximizing patient satisfaction. Dedicated to organization and collaboration with over 3 years in hospital field. Trained in Meditech, Centricity, NextGen and general computer software. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel. Experienced student medical aide with 1.5 years of experience in a specialty clinic setting. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Student Medical Aide
Mercy One Iowa Heart
Ottumwa, IA
09.2021 - Current
Disinfected tools, equipment, and surfaces between patients.
Completed necessary reports and documentation on time and to specifications.
Provided patients and/or patient's family members with general health education and tips for their or their family member's care.
Scheduled patients for appointments and maintained a master calendar.
Inspected equipment for defects and completed basic repairs.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Offered friendly and efficient service to customers, and handled challenging situations with ease.
Certified Nurse's Aide
Ottumwa Regional Health Center Medical Surgical Un
Ottumwa, IA
04.2018 - 09.2021
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Cared for average of 20 patients per shift on medical surgical unit, delivering high-quality, efficient support to meet all needs.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurse's informed of changes.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Employed mobility devices and lift machines to assist patients from chairs to beds, following all safety procedures to avoid injuries.
Used wheelchairs and walkers to assist with patient ambulation in room, hallways and bathroom.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
Adhered to all resident lifting and safe lifting instructions and rules.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Documented vital signs to inform nurses and physicians of any changes in patient status.
Assisted with patient transfer and ambulation.
Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
Followed safe lifting techniques and individual resident lifting instructions.
Kept accurate records of patients' care, condition and progress.
Delivered compassionate care and clear communication in handling issues of death and dying.
Unit Secretary
Ottumwa Regional Health Center Medical Surgical
Ottumwa, IA
04.2018 - 09.2021
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Transcribed doctors' medication orders, lab test requests and care plans.
Maintained current and accurate medical records for 20 patients.
Executed administrative duties to facilitate unit tasks and meet team goals.
Monitored inventory levels and advised management of need for replenishment.
Completed and filed financial documentation for accounting purposes.
Managed incoming calls and directed to appropriate department.
Provided information for patient admissions and discharges to foster timely processing.
Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
Enhanced office efficiency by handling multiple callers per day.
Coordinated front office duties, including customer service and patient scheduling.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Organized patient files and streamlined operations to improve efficiency.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Carried out front office duties utilizing data entry skills in framework of medical database.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Certified Nurse's Aide
Bloomfield Care Center
Bloomfield, IA
07.2014 - 01.2018
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Cared for average of 76 patients per shift in long term care facility facility and 12 assisted living residents on overnight shift, delivering high-quality, efficient support to meet all needs.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Participated in bingo and other fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Employed mobility devices and lift machines (hoyers & stand lifts )to lift patients from chairs to beds, following all safety procedures to avoid injuries.
Used wheelchairs to assist with patient ambulation in room, hallways and bathroom.
Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
Adhered to all resident lifting and safe lifting instructions and rules.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Kept accurate records of patients' care, condition and progress.
Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
Delivered compassionate care and clear communication in handling issues of death and dying.
Education
Medical Aide - Medical Assisting
Mercy College of Health Sciences
Des Moines, IA
03.2023
No Degree - Certified Nurses Aide Course
Indian Hills Community College
Ottumwa, IA
04.2014
Skills
Medical Charting
Cleaning and Sterilizing
Appointment Scheduling
HIPAA Compliance
Medical Assistance
Patient Examination
Vital Sign Monitoring
Clinical Documentation
Timeline
Student Medical Aide
Mercy One Iowa Heart
09.2021 - Current
Certified Nurse's Aide
Ottumwa Regional Health Center Medical Surgical Un