Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miriah Jackson

Auburn,Washington

Summary

Organized and motivated employee eager to apply time management and organizational skills in various low to stressful environments. Seeking entry level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience

Work History

Accounts Payable Assistant

DaVita Kidney Care
Federal Way, WA
09.2018 - Current
  • Reviewed and verified invoices for accuracy and completeness.
  • Maintained accurate records of payments, credits, and other transactions.
  • Processed vendor invoices in a timely manner.
  • Reconciled discrepancies between vendor statements and internal accounts payable reports.
  • Prepared monthly accrual entries for expenses not yet received or billed.
  • Resolved payment issues with vendors as needed.
  • Assisted in the preparation of month-end closing activities related to accounts payable transactions.
  • Verified that all necessary approvals were obtained prior to processing payments.
  • Conducted research on past due invoices when necessary.
  • Maintained organized filing systems for both paper and electronic documents.
  • Processed company receipts, sales invoices and payments from customers and suppliers.

Medicare Enrollment Specialist

Kaiser Permanente
Renton, WA
08.2019 - 10.2024
  • Developed and implemented procedures for ensuring accuracy in Medicare enrollment applications.
  • Created and maintained a database to track enrollment status of applicants.
  • Reviewed applications to verify accuracy and completeness of information provided.
  • Provided detailed explanations of Medicare benefits, services, and coverage options to customers.
  • Researched customer inquiries regarding eligibility for Medicare programs.
  • Responded to customer inquiries related to their enrollment status or other issues.

Customer Service Representative

Xerox, ACS
Federal Way, WA
03.2015 - 06.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Bachelor of Arts - Criminal Justice

The Evergreen State College
Olympia, WA
08-2011

Skills

  • Cash Flow Analysis
  • Bookkeeping
  • Tax Reporting
  • Financial Management
  • New Hire Training
  • Risk Management
  • Payment Processing
  • Payment Scheduling
  • Account Reconciliation

Timeline

Medicare Enrollment Specialist

Kaiser Permanente
08.2019 - 10.2024

Accounts Payable Assistant

DaVita Kidney Care
09.2018 - Current

Customer Service Representative

Xerox, ACS
03.2015 - 06.2018

Bachelor of Arts - Criminal Justice

The Evergreen State College

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Miriah Jackson