Miriah Jennings
Eureka,CA
Summary
Highly motivated and enthusiastic professional with a congenial personality, I thrive in dynamic environments where interpersonal skills are paramount. Comfortable interacting with individuals from diverse backgrounds, I bring a positive and collaborative approach to team dynamics. Known for my organizational prowess, I excel in multitasking and efficiently managing multiple responsibilities. Eager to contribute my passion for fostering positive work environments and my knack for staying organized to a team that values camaraderie and productivity.
Overview
10
10
years of professional experience
Work History
FOH Team Member
Esmeraldas 2.0
Eureka, CA
06.2021 - 12.2023
- Managed a multi-line phone system, responding to customer inquiries, taking customer orders, convey menu information and give accurate estimate of delivery and pickup times
- Maintained and balanced cash drawers at the start and end of each shift, reconciling any errors or discrepancies
- Sucsessfully processed cash and credit card transactions with accuracy and speed
- Verified and processed large caterings transactions up to $10,000
- Organized tips across a 7+ person staff at the end of each shift
- Responsible for making cash drops and handling cash pickups from the bank
- Served food to guests by packaging and delivering meals prepared by kitchen staff
- Provided excellent customer service, addressing complaints and ensuring customer satisfaction
- Coordinated with other team members to provide efficient service to customers.
- Greeted customers and answered questions related to products and services.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Ensured compliance with health and safety regulations at all times.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Followed opening and closing procedures as outlined by management team.
- Completed daily side work tasks assigned by supervisor or manager.
- Assisted colleagues whenever needed during peak business hours.
- Inspected food quality prior to serving it out to customers.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
Breakfast Supervisor
Best Western Plus Bayshore Inn
Eureka, CA
04.2017 - 11.2019
- Prepared, assembled, and presented the morning breakfast service
- Frequently communicated with guests in a friendly and attentive manner, responding to any inquires or complaints
- Built strong rapport with frequent and long term guests through friendly interactions
- Monitored inventory of food, beverages and supplies, maintaining departmental stock levels and adhering to the hotel requisition system
- Organized workflow and ensured that other employees understood their duties or delegated tasks
- Managed and monitoring product quality and service, evaluating and addressing issues and making improvements accordingly
- Assisted in front desk operations, peparing check out receipts and collected payments from departing guests.
- Monitored stock levels of ingredients, supplies, and equipment to ensure timely restocking when needed.
- Trained new employees on proper food handling techniques, customer service standards, and sanitation procedures.
- Developed menus for daily specials based on availability of seasonal ingredients.
- Maintained records of inventory, orders, invoices, production costs, and labor expenses.
- Developed cost-saving measures such as reducing waste or improving efficiency in the kitchen operations.
- Established standard operating procedures for all breakfast services related activities.
- Managed inventories of food supplies by placing orders from vendors as needed.
- Checked dates on food to maintain proper rotation, discarding expired items.
Beauty Advisor
Ulta Beauty
Eureka, CA
04.2014 - 10.2015
- Balanced the cash register a the beggining and end of each shift, filling it with the appropriate amount of change to accommodate customers for the rest of the shift
- Helped customers complete purchases, locate items and join rewards programs to promote loyalty, satisfaction and sales numbers
- Consistently met upsell goals by highlighting target mechendise with stragetic promotional approaches
- Processed POS transactions, including cash and credit card purchases and refunds
- Applied makeup and skincare products to customers following guidelines to enable testing of brand
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Offered friendly, knowledgeable and courteous service by determining each guest's needs, answering questions concerning products and services and make additional recommendations.
- Provided customers with product advice and recommendations based on their individual needs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Ensured that all displays were neat and organized at all times.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Education
High School Diploma -
Eureka Senior High School
Eureka, CASkills
- Money Handling
- Training and Mentoring
- Team Collaboration
- Payment Processing
- Guest Relations Management
- POS Operation
- Service Prioritization
- Check Payment Processing
- Price Memorization
- Upselling
References
References available upon request.
Timeline
FOH Team Member
Esmeraldas 2.0
06.2021 - 12.2023
Breakfast Supervisor
Best Western Plus Bayshore Inn
04.2017 - 11.2019
Beauty Advisor
Ulta Beauty
04.2014 - 10.2015
High School Diploma -
Eureka Senior High School
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