Miriah Jennings
Eureka,CA
Overview
7
7
years of professional experience
Work History
Front of House Server
Esmeraldas 2.0
11.2021 - 08.2024
- Operated a multi-line phone system in a high-demand environment, managing order processing, delivery coordination, guest inquiries, and financial transactions.
- Oversaw and coordinated large-scale catering orders, managing logistics, execution, and high-value transactions to ensure flawless delivery and client satisfaction for major events.
- Directed service flow to maintain organized and efficient delivery of dishes, reducing wait times and improving customer service.
- Liaised with kitchen staff to ensure correct order processing and timely resolution of any issues, supporting a collaborative work environment.
- Implemented efficient service strategies to handle peak hours, ensuring consistent delivery speed and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Breakfast Supervisor
Best Western Plus Bayshore Inn
06.2017 - 11.2019
- Led the preparation, assembly, and presentation of a high-quality morning breakfast service.
- Supervised daily operations of the breakfast staff, managing task delegation, coordinating team efforts and providing real-time support to ensure a seamless and efficient breakfast service.
- Handled breakfast food preparation, overseeing the buffet setup, ensuring timely replenishment, maintaining temperature control, and presenting a diverse and appealing selection.
- Cultivated a warmly inviting environment by graciously welcoming guests and facilitating personalized, engaging interactions.
- Boosted efficiency with a well-organized workflow that minimized wait times for customers during peak periods.
- Created and sustained meaningful connections with frequent patrons and long-term guests through genuine, in-depth conversations and reliable, attentive service.
- Managed inventory with precision, ensuring optimal stock levels, supervising product quality, and placing orders accordingly.
- Supported front desk operations by handling guest check-ins and check-outs, processing transactions and addressing inquiries.
Education
Eureka High School, Eureka, CA
2014
Skills
- Critical thinking
- Leadership and Team Management
- Customer Service Excellence
- Operational Efficiency
- Problem-Solving and Decision-Making
- Forward-Thinking
- Strategic Innovation
- Attention to Detail
- Patience and Focus
- Pattern Recognition
- Effective Communication
- High Integrity and Accountability
- Congenial and Warm Nature
Timeline
Front of House Server
Esmeraldas 2.0
11.2021 - 08.2024
Breakfast Supervisor
Best Western Plus Bayshore Inn
06.2017 - 11.2019
Eureka High School, Eureka, CA
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