Miriah Martin
Union,Mississippi
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the customer service business. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Specimen Processor
Ochsner Health
11.2023 - Current
- Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
- Collaborated with other laboratory staff to develop procedures that increased overall lab productivity and efficiency.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.
Agent
Iqor
11.2021 - 07.2023
- Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis.
- Entered information about customer interactions into Oracle to track requests, document problems, and keep track of solutions provided.
- Provided product and service details and information to customers.
- Quickly investigated and resolved customer complaints and inquiries.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales.
- Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
- Used highly effective selling skills while properly engaging and presenting solutions to customers.
Manager
Tractor Supply Company
04.2019 - 11.2021
- Organized training for new team members and routine retraining for established employees to keep all associates operating consistently.
- Covered daily business requirements with well-organized schedule and properly delegated assignments.
- Demonstrated safety procedures and monitored compliance to protect staff and general public. Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Met customer demands by tracking market changes and adapting strategies to match.
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.
Cashier/Sales Associate/Stocker
Petco
01.2019 - 05.2019
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Boosted repeat business with routine suggestions of loyalty programs and store cards.
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Delighted customers by quickly locating requested items, increasing store revenue and increasing customer retention.
Food Service Cook/Cashier
Junction Deli
06.2018 - 11.2018
- Memorized recipes and cooked meals to meet all required nutrition and portion specifications.
- Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review. Operated all kitchen equipment safely and in accordance with OSHA regulations.
- Communicated with kitchen crew members to delegate tasks and responsibilities.
- Covered kitchen needs by cross-training in different positions and filling in for absent team members.
CAP 1 Associate
Walmart Supercenter
08.2017 - 06.2018
- Handled stock needs according to schedule, keeping shelves continuously full for customers.
- Kept aisles clean and neat, removing excess product, opened boxes, and debris from public areas.
- Met merchandising requirements by correctly rotating stock, facing products, and building attractive displays.
- Organized new inventory for easy storage or direct stocking. Supported team efficiency by maintaining clean and organized stockroom. Managed cardboard with efficient baling using automatic machinery.
Education
High School Diploma -
Texas Virtual Academy
Lewisville, Tx12.2018
Summer Creek High School
Houston, Tx12.2016
Skills
- Team leadership
- Task delegation
- Safety monitoring
- Team development
- Customer service
- Problem resolution
- Patient Identification
- Specimen Handling
- Specimen Processing
- Teamwork and Collaboration
- Blood Collection
- Computer Proficiency
Certification
- Phlebotomy Training - NHA CPT testing January 20, 2024
Timeline
Specimen Processor
Ochsner Health
11.2023 - Current
Agent
Iqor
11.2021 - 07.2023
Manager
Tractor Supply Company
04.2019 - 11.2021
Cashier/Sales Associate/Stocker
Petco
01.2019 - 05.2019
Food Service Cook/Cashier
Junction Deli
06.2018 - 11.2018
CAP 1 Associate
Walmart Supercenter
08.2017 - 06.2018
High School Diploma -
Texas Virtual Academy
Summer Creek High School
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