Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Miriah Mwagbe

Snellville,GA

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Patient Surveyor

Engage CX Inc
05.2023 - 01.2024
  • Outbound survey calls through dialing system for Doctors Offices and Hemodialysis Centers.
  • Enhanced project accuracy by utilizing advanced surveying equipment and software for precise measurements.
  • Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
  • Streamlined workflow for increased efficiency, implementing effective communication and collaboration among team members.
  • Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.


Administrative Assistant/Customer Service Specialist

Alpha Vitality Solutions, INC.
04.2022 - 06.2023
  • Escalated customer service issues sent from sales and service teams to save customer relationships.
  • Research issues through identification of similar past problems and recommended most appropriate solution.
  • Answered multi-line phone systems, routing calls, delivering messages to staff and greeting visitors.
  • Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Inbound Customer Service Representative

Pearl Interactive Network
04.2021 - 03.2022
  • Inbound calling for Covid-19 vaccinations
  • Appointment Scheduling for local or out of state pharmacies
  • Data entry in multiple databases.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Receptionist

Nursecare Of Buckhead
01.2019 - 03.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic and health history to keep information current.

Guest Service Associate

Hyatt
01.2015 - 01.2020
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.

Sales Representative

Verizon Wireless
01.2013 - 01.2015
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted 10 customers per hour in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Accepted and processed payments and purchases for new equipment using POS system.

Education

Criminal Justice

Georgia State University
Atlanta, GA
12.2025

Skills

  • Correcting Discrepancies
  • Information Updates
  • Training Junior Team Members
  • High-Volume Call Centers
  • Payment Posting Understanding
  • Payment Processing Expertise
  • Tech Support
  • Closing Abilities
  • Product Knowledge
  • Quality Assurance Standards
  • Educating Consumers
  • Strong Computational Skills
  • Database Entry
  • Client Needs Assessment
  • Quality Control Procedures
  • Client Correspondence
  • Conflict Resolution
  • Data Entry Proficiency
  • Persuasive Communication
  • Direct Selling
  • Inbound Call Management
  • Microsoft Office
  • Lead Generation
  • Data Review
  • Knowledge Base Software
  • Client Rapport-Building
  • Billing Adjustments and Refunds
  • Administrative and Office Support
  • Document and Records Management
  • Cultural Awareness

Timeline

Patient Surveyor

Engage CX Inc
05.2023 - 01.2024

Administrative Assistant/Customer Service Specialist

Alpha Vitality Solutions, INC.
04.2022 - 06.2023

Inbound Customer Service Representative

Pearl Interactive Network
04.2021 - 03.2022

Receptionist

Nursecare Of Buckhead
01.2019 - 03.2021

Guest Service Associate

Hyatt
01.2015 - 01.2020

Sales Representative

Verizon Wireless
01.2013 - 01.2015

Criminal Justice

Georgia State University

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Miriah Mwagbe