Miriah Payne
Boston,MA
Summary
Results-oriented partnership management with 8+ years of experience in fostering strategic partnerships. Proven track record of driving partner revenue, increasing market share, and enhancing customer satisfaction. Skilled in relationship building, communication, problem-solving, data analysis, and project management. Proven ability to build and maintain strong relationships with partners, leading to successful collaborations and mutual growth.
Overview
12
12
years of professional experience
Work History
Partnership Specialist – Operations
ezCater
Boston, MA
10.2021 - Current
- Proactively identified and cultivated strong restaurant partnerships in new metro areas through targeted outreach and relationship building, leading to expansion
- Effectively negotiated partnership terms, including commission, operational capacity, and growth strategies, to maximize mutual benefits
- Streamlined the partner onboarding process by efficiently collecting and disseminating critical information across cross-functional teams
- Onboarded and trained over 600+ new restaurant partners, ensuring operational excellence and partner satisfaction
- Maintained strong partner relationships through ongoing performance management and adherence to quality standards
- Leveraged platform features to enhance brand visibility and drive customer acquisition, resulting in increased sales.
Office Administrative Assistant
Elkus Manfredi Architects
Boston, MA
04.2021 - 10.2021
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Produced highly accurate internal and external letters and memoranda
- Kept the reception area clean and neat to give visitors a positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Drafted agendas, recorded minutes and created documents for meetings
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
- Received and routed business correspondence to correct departments and staff members
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
IRA Case Manager
John Hancock Investments
Boston, MA
02.2021 - 04.2021
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Resolved customer complaints and addressed emergency requests and needs
- Generated system reports on incoming answered call volume and provided data insight to Supervisors
- Researched issues through identification of similar past problems and recommended the most appropriate solution
- Engaged in continuous learning and development opportunities to promote continued performance improvement
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Operations Coordinator - Account Management
Fooda INC
Boston, MA
07.2016 - 12.2020
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Built and maintained relationships with new and existing restaurant partners while providing a high level of expertise of the company’s products and services
- Coordinated corporate lunch events and liaise directly with clients to meet needs and maintain satisfaction
- Prioritized project components and organized reports
- Ensured team member responsibilities were defined and understood
- Evaluate existing plans, processes and events planning services to identify opportunities for improvement
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking, event promotions and maintaining 80+ partner relationships
- Fulfilled contractual obligations, including communications, restaurant coordination, schedule creation, and training restaurants partners prior to events
- Coordinated resources to craft marketing plans for various projects including product launches and events
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Server/Prep-Cook/Delivery Administrator
Virgin Atlantic Upper
East Boston, MA
03.2012 - 07.2016
- Greeted and prepared orders for customers
- Ensured every guest was attended to efficiently and were all satisfied
- Prepared food before the start of service; Specialized in preparing fancy dishes and/or food for special diets
- Stocked supplies in serving stations, cupboards, refrigerators, and salad bars
- Used all food handling standards
- Washed, peeled, cut, and seeded fruits and vegetables; weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Replenished food items and other supplies, which included paper products and canned goods to keep the pantry well-stocked during busy periods.
Education
Associate of Science - Business Management
Bunker Hill Community College
Charlestown, MA05.2020
Skills
- Relationship building
- Problem-solving
- Active listening
- Strong sense of urgency
- Time management
- Conflict resolution
- Communication
- Data analysis
- Project management
- CRM proficiency (Salesforce, HubSpot, Monday)
- SaaS industry knowledge
Timeline
Partnership Specialist – Operations
ezCater
10.2021 - Current
Office Administrative Assistant
Elkus Manfredi Architects
04.2021 - 10.2021
IRA Case Manager
John Hancock Investments
02.2021 - 04.2021
Operations Coordinator - Account Management
Fooda INC
07.2016 - 12.2020
Server/Prep-Cook/Delivery Administrator
Virgin Atlantic Upper
03.2012 - 07.2016
Associate of Science - Business Management
Bunker Hill Community College