Miriah Tuchek
Youngsown,US
Summary
Bank Teller with over 10 years of experience in retail and banking, excelling in cash handling, fraud prevention, and customer service. Demonstrates a keen eye for detail and a commitment to secure financial operations. Driven by a passion for innovation and team leadership, consistently delivering insights that drive sales and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Team Lead
Tractor Supply
09.2025 - 11.2025
- Customer Experience: Deliver 'Legendary Customer Experience,' resolve complaints, and ensure positive shopping, often pushing sales metrics like credit cards.
- Operations & Merchandising: Lead freight processing, price changes, store recovery, and seasonal/promotional setups; manage feed room organization.
- Leadership & Training: Assign duties, communicate goals, train team members on policies, and help them succeed.
- Opening & Closing: Perform all opening and closing duties, including bank deposits and alarm response, acting as a keyholder.
- Safety & Compliance: Ensure a safe environment, maintain poultry holding areas, adhere to loss prevention, and operate equipment (forklift, baler).
- Cash Handling: Supervise register operations and cash handling procedures.
- Day-to-Day Activities: Opening/Closing: Unlock/lock store, handle cash, check conditions.
- Workflow Management: Use daily planners to prioritize tasks for self and team.
- Freight & Stock: Unload, process, and organize incoming shipments, especially feed.
- Customer Support: Help customers, manage returns, resolve issues.
- Merchandising: Set up displays, update signs, keep aisles clean.
- Team Support: Answer questions, provide direction, help with difficult tasks.
Teller
PNC
09.2021 - 09.2025
- Open branch safely, ensure accurate transactions, prevent fraud.
- Manage appointments, support sales, secure customer data.
- Cover teller lead, handle vault, manage schedules.
- Facilitate efficient branch operations, ensuring customer satisfaction and accurate transactions while enhancing team collaboration.
- Support branch goals by proactively engaging customers, providing financial insights, and ensuring a welcoming atmosphere.
- Drive sales initiatives by delivering tailored financial solutions, contributing to branch revenue growth and customer retention.
- Maintain stringent security protocols during cash handling and branch closure, ensuring the safety of funds and customer data.
- Assist colleagues by stepping into leadership roles during absences, fostering teamwork and operational continuity.
- Enhance branch efficiency by optimizing workflows, leading to improved customer satisfaction and operational consistency.
Sales Associate
WalMart
04.2016 - 09.2021
- Opened department, managed cash drawer, ensured smooth operations.
- Assisted customers in shoes and jewelry, enhancing satisfaction.
- Operated registers, streamlined transactions in jewelry and front end.
- Maintained cleanliness, organized departments, improved shopping experience.
- Covered for manager during absences, ensured continuity and efficiency.
- Managed cash operations and ensured accurate financial transactions, contributing to a streamlined checkout process.
- Engaged with customers in the shoes and jewelry departments, enhancing their shopping experience through personalized service.
- Maintained cleanliness and organization of departments, fostering a welcoming environment that encouraged customer visits.
- Provided coverage for management during absences, demonstrating leadership and the ability to handle increased responsibilities.
- Assisted team members in various departments, promoting teamwork and communication to achieve store goals efficiently.
- Promoted customer loyalty through tailored service, contributing to a noticeable increase in repeat business.
Seasonal Sales Associate
JCPenney
09.2015 - 01.2016
- Facilitated credit card applications and managed phone inquiries, enhancing customer service.
- Operated cash register and supported sales floor operations, improving transaction efficiency.
- Maintained fitting room cleanliness and organization, ensuring a positive shopping experience.
- Assisted customers with clothing selections, contributing to increased sales.
- Assisted customers with inquiries, ensuring a positive shopping experience while maintaining store organization and cleanliness.
- Collaborated with team members to enhance sales strategies, leading to improved customer engagement and satisfaction.
- Streamlined checkout processes, reducing wait times and contributing to a noticeable increase in customer throughput during peak hours.
- Maintained accurate inventory records, ensuring product availability and supporting effective stock management.
- Engaged customers with tailored product recommendations, driving sales growth and enhancing overall customer satisfaction.
- Promoted seasonal promotions and events, boosting customer participation and contributing to a lively store atmosphere.
Hostess
Bob Evans
07.2015 - 09.2015
- Greeted guests and managed seating, ensuring smooth dining flow.
- Processed carry-out orders and maintained cleanliness standards.
- Prepared bakery items and managed register transactions efficiently.
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere while maintaining a clean and organized dining area.
- Managed carry-out orders with precision, contributing to a smooth workflow and enhancing customer satisfaction through timely service.
- Collaborated with team members to maintain cleanliness and organization, fostering a positive work environment and improving service efficiency.
- Assisted in wrapping bakery items and icing desserts, showcasing attention to detail and promoting product quality to guests.
- Demonstrated strong work ethic and punctuality, consistently striving to learn new skills and contribute to team success.
- Assisted in managing guest flow, enhancing overall dining experience through effective communication and organization.
Customer Service Rep
Wesbanco
- Transaction Processing: Accurately handling deposits, withdrawals, check cashing, money orders, and transfers.
- Customer Service: Answering calls/in-person questions, resolving issues, and providing information about accounts and services.
- Sales & Referrals: Identifying customer needs to offer appropriate banking products (loans, accounts, etc.) and referring complex sales to specialists, meeting assigned goals.
- Cash Handling: Managing their own cash drawer, ensuring proper balancing and adherence to cash security procedures.
- Compliance: Following all bank policies, security protocols, and audit guidelines.
- Confidentiality: Keeping customer and bank information secure and private.
- Wires
- Account Closings
- Rec CC holds
- Manage appointments, support sales, secure customer data.
- Cover teller lead, handle vault, manage schedules.
- Facilitate efficient branch operations, ensuring customer satisfaction and accurate transactions while enhancing team collaboration.
- Support branch goals by proactively engaging customers, providing financial insights, and ensuring a welcoming atmosphere.
- Drive sales initiatives by delivering tailored financial solutions, contributing to branch revenue growth and customer retention.
- Maintain stringent security protocols during cash handling and branch closure, ensuring the safety of funds and customer data.
- Assist colleagues by stepping into leadership roles during absences, fostering teamwork and operational continuity.
- Enhance branch efficiency by optimizing workflows, leading to improved customer satisfaction and operational consistency.
- Support: Assisting the banking center team with additional duties as needed.
Education
High School Diploma -
Austintown Fitch High School
Austintown, OHSkills
- Customer Service
- Cash Handling
- Sales
- Banking
- Fraud Prevention
- Inventory Management
- Team Leadership
- Problem Solving
- Communication
- Register Operations
- Vault Management
- Financial Planning
- Customer Engagement
- Operational Efficiency
- Sales Strategy
- Team Collaboration
- Risk Assessment
- Client Relations
- Cash Management
- Sales Techniques
- Customer Retention
- Branch Operations
- Team Support
- Workflow Optimization
- Customer Loyalty
Additional Information
PNC fun champion organizing team events and holiday celebrations. Coordinated Christmas charity toy drive and manages birthday/holiday parties for the team.
References
- William Horrell, PNC, 724699383
- Shirley Serena, Wal Mart, 3307933760
- John McPheron, Wal Mart, 3309842438
- Skye Johnson, PNC, 3309060443
Timeline
Team Lead
Tractor Supply
09.2025 - 11.2025
Teller
PNC
09.2021 - 09.2025
Sales Associate
WalMart
04.2016 - 09.2021
Seasonal Sales Associate
JCPenney
09.2015 - 01.2016
Hostess
Bob Evans
07.2015 - 09.2015
Customer Service Rep
Wesbanco
High School Diploma -
Austintown Fitch High School