Miriam Adkins
Cheltenham
Summary
Accomplished manager with extensive experience at Sodexo & AVI, acknowledged for enhancing revenue growth and elevating customer satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Retail Operation Manager
AVI @ Hospital at the University of Pennsylvania
Philadelphia
09.2019 - Current
- Managed multiple locations, including Café, Production, Dietz & Watson, Starbucks, Market-C-Store, and Support Patient Service.
- Monitored weekly sales, expenses, revenues, cash handling, inventory management, and ordering processes.
- Led hiring and training initiatives to ensure compliance with policies and standards.
- Supervised retail food production and assisted in menu planning.
- Supported food service team to maintain high food quality and safety standards.
- Utilized ADP payroll system to ensure punctuality and attendance.
- Maintained knowledge of current state and local regulations along with established policies.
Operations Manager
Sodexo @ Hahnemann University Hospital
Philadelphia
05.2017 - 09.2019
- Manage 2.5 million in annual revenue sales
- Worked alongside delegates and organizers to ensure collective bargaining agreement were upheld at all times.
- Participates in the sales process for the acquisition of new business
- Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
- Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
- Visits units regularly to inspect unit operations to ensure contract compliance
- Interfaces with existing clients to maintain client satisfaction and account retention
- Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors
- Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
- Conducts appropriate annual and semi-annual performance evaluations
- Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
- Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
- Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources
- Manage café and two Starbucks
Retail Manager
Sodexo @ Temple University Hospital
Philadelphia
01.2014 - 01.2017
- Manage over 1.7 million in annual revenue through food outlet sales, and dining operations.
- Increased customer satisfaction scores by 20% and Third Party Quality Assurance scores by 5%
- Focused on customer demands by introducing ethnic cultural dining options reaching out to all customers.
- Significantly improved Starbucks quality audit by 28%
- Previously operate the largest student food service outlet on campus managing 13 food concepts, including several national brands.
- Directs daily operations of food quality and customer service in a cash handling retail food operation that includes branded concepts, inhouse formats and signature designs to ensure employees have appropriate equipment, supplies and resources to perform their jobs and meet goals, cost controls and deadlines.
- Manages cash handling protocols and control procedures according to Sodexo policies.
- Reviews and tracks unit sales of product groups or items to control inventory and for menu and pricing management.
- Probes potential problems and apprises manager of status on resolution of problems or issues, using appropriate Sodexo resource when necessary.
- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards.
- Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.
- Ensures compliance with all federal, state and local regulations as well as Sodexo/client policies and procedures (e.g. quality assurance, safety, operations, personnel).
- Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs.
Retail Manager
Sodexo @ Hahnemann University Hospital
Philadelphia
01.2006 - 01.2014
Food Service Manager
Children's Hospital of Philadelphia
Philadelphia
01.1990 - 01.2006
Skills
Operations management
Revenue growth strategies
- Client relationship development
- Consumer trends analysis
- P&L accountability and financial management
- Food safety and quality expertise
- Union account management
- Microsoft Office proficiency
- ServSafe certified
Accomplishments
- Past all Food Facility Inspection in the last year
- Scored an 98% out of 100% on Hospital 3rd party cross check audit
- Increase sale by 14% above my retail budget for the year
- Received department award for sales and Diversity
Certification
- Servsafe Certifation
References
References available upon request.
Timeline
Retail Operation Manager
AVI @ Hospital at the University of Pennsylvania
09.2019 - Current
Operations Manager
Sodexo @ Hahnemann University Hospital
05.2017 - 09.2019
Retail Manager
Sodexo @ Temple University Hospital
01.2014 - 01.2017
Retail Manager
Sodexo @ Hahnemann University Hospital
01.2006 - 01.2014
Food Service Manager
Children's Hospital of Philadelphia
01.1990 - 01.2006
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