Miriam Armstrong
Baton Rouge,LA
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Bartender and Server
Bin 77 Bistro & Sidebar
09.2020 - 04.2024
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining safe atmosphere for all guests.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Upheld strict regulations for safe alcohol service and food safety while following alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders and barbacks to help maintain talented team..
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier and Customer Service
Hebert's Specialty Meats
5 2019 - 08.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Hostess
Texas De Brazil Churrascaria
02.2018 - 11.2019
- Assisted with reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Food Prep
Parc 73
02.2017 - 11.2018
- Streamlined food prep processes, increasing overall kitchen productivity.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Improved operational efficiency by effectively managing food prep tasks and kitchen organization.
- Maximized venue potential by designing tailored floor plans that accommodated guest flow and enhanced overall atmosphere of events.
- Fostered positive working environment among team members by promoting open communication channels and addressing any conflicts swiftly and professionally.
Education
Associate of Science - Psychology
River Parishes Community College
Sorrento, LA 08.2017 - Current
Skills
Customer Service
Problem-solving aptitude
Team Collaboration
Interpersonal Skills
Quality Assurance
Professionalism
Adaptability and Flexibility
Time Management
Analytical Thinking
Timeline
Bartender and Server
Bin 77 Bistro & Sidebar
09.2020 - 04.2024
Hostess
Texas De Brazil Churrascaria
02.2018 - 11.2019
Associate of Science - Psychology
River Parishes Community College
08.2017 - Current
Food Prep
Parc 73
02.2017 - 11.2018
Cashier and Customer Service
Hebert's Specialty Meats
5 2019 - 08.2020