Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miriam Avila

Douglas,Arizona

Summary

Proven leader at Safeway, adept in floral design and inventory oversight, enhanced department sales and reduced shrink by 8%. Skilled in fostering team collaboration and delivering exceptional customer service, demonstrating effective communication and delegation abilities. Always available and happy to help out any other Department in need of help. Motivated to learn, grow and excel.

Overview

20
20
years of professional experience

Work History

Floral Department Manager

Safeway
09.2004 - Current
  • Optimized workflow within the department by utilizing appropriate task delegation methods amongst team members.
  • Monitored competitor activity in the marketplace, adjusting product offerings and pricing strategies as needed to remain competitive.
  • Developed strong relationships with vendors and negotiated favorable terms, resulting in better prices and improved product quality for customers.
  • Organized engaging workshops on flower arrangement techniques which educated customers about proper care of their purchases to ensure longevity at home.
  • Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
  • Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
  • Boosted employee morale by fostering a positive work environment with open communication channels between management and staff.
  • Mentored junior staff members, providing guidance on best practices in floral design, customer service, and sales techniques.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
  • Inventoried plants and flower care supplies and ordered more.
  • Supervised 4 employees in floral department.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Decreased shrink by 8% through close monitoring of department.




File Maintenance Clerk

Safeway
03.2007 - 08.2022
  • Gained over and above the acceptable speed hanging tags with the FMC crew.
  • Very adept at making signs for the Floral department as well as helping multiple other departments making their signs.
  • Have experience with applying batches, checking for and fixing any issues related to the process.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.


GM Clerk

Safeway
10.2019 - 05.2020
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Implemented loss prevention strategies by monitoring potential shoplifting activity and reporting suspicious behavior to management.
  • Maintained a clean and safe shopping environment, ensuring compliance with company standards and regulations.
  • Performed regular inventory audits to ensure accurate counts were maintained throughout the year.
  • Supported fellow staff members as needed to maintain an organized, productive work environment.

Produce Cut Fruit Clerk

Safeway
06.2018 - 08.2019
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Helped the Department Manager to keep her department full while she hired and trained a team to take over workload
  • Made sure fruit was fresh and appealing.
  • Maintained Borgen case full and up to schematic.

Bakery Clerk

Safeway
09.2006 - 09.2009
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.
  • Wrapped, boxed and weighed bakery department products.

Starbucks Barista

Safeway
06.2005 - 04.2006
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Courtesy Clerk

Safeway
09.2004 - 06.2005
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 5 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Increased overall efficiency by assisting with price checks and product location inquiries from customers.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Raul H Castro Peptec High School
Douglas, AZ
05.2003

Skills

  • Delegation Abilities
  • Floral Design Expertise
  • Product inventories
  • Customer Service
  • Inventory Oversight
  • Shrink minimization
  • Problem-Solving
  • Excellent Communication

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

GM Clerk

Safeway
10.2019 - 05.2020

Produce Cut Fruit Clerk

Safeway
06.2018 - 08.2019

File Maintenance Clerk

Safeway
03.2007 - 08.2022

Bakery Clerk

Safeway
09.2006 - 09.2009

Starbucks Barista

Safeway
06.2005 - 04.2006

Floral Department Manager

Safeway
09.2004 - Current

Courtesy Clerk

Safeway
09.2004 - 06.2005

High School Diploma -

Raul H Castro Peptec High School

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Miriam Avila