Miriam Baxter
Royal Oak,MI
Summary
Experienced professional with a strong background in household management, human resources, and administrative operations. Proven ability to organize, coordinate, and manage high-level tasks for both personal and business clients. Adept at problem-solving, critical thinking, and maintaining discretion and confidentiality in all tasks.
Overview
14
14
years of professional experience
Work History
Owner
Bella Rei Concierge Service LLC
05.2022 - Current
- Provide household organization, accounting, and event planning.
- Manage office organization, bookkeeping, and recruitment.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Coordinate household repairs, utility installations, and manage daily errands such as meal plans and prep, dry cleaning, and prescription pick-up/drop-off, routine car maintenance, and charity donation drop-offs.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Human Resource/Internal Operations Director
Temple Israel, West Bloomfield
01.2021 - 01.2023
- Leads the talent acquisition strategy, which includes posting job opportunities (internally and externally), coordinating interviews, conducting interviews, extending offers of employment, facilitating negotiations, and completing pre-employment testing
- Counseling employees, Collaborates with hiring managers to understand skills and competencies for open positions and develops job descriptions
- Prepares appropriate documents for bookkeeper to update HRIS for new hires, separations, promotions, and any other employee changes through the HRIS system to ensure timely and accurate recordkeeping
- Maintains organizational chart
- Maintains organizational seating chart
- Administers the performance review program, including communication, training, tracking
- Leads onboarding of new hires, including maintenance of orientation materials, coordination of training and system access
- Design and maintain employee recognition program
- Partners with facilities and IT to ensure the day-to-day administrative policies, processes and systems are operating efficiently and effectively
- Strategizes, develops, and institutes new processes to drive efficiency across departments
- Research best practices
- Train staff on new process and programs
- Led, supervised and provided strategic direction for workforce of 16 employees.
Office Manager/ IT and Website Administrator/ Membership Engagement
Temple Israel
01.2020 - 01.2022
- Manage schedules, organize office functions, and oversee daily operations of the office with 16 employees
- Hire trained and onboard new employees
- Implementing new procedures to increase knowledge and productivity
- Counseling employees
- Troubleshoot IT issues, monitor equipment and work closely with IT companies to resolve problems
- Monitor data and create content on websites
- Train employees on the platform and oversee employees’ permissions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Resolved office disputes swiftly and equitably, maintaining a harmonious workplace.
Executive Assistant to the COO
Temple Israel
01.2020 - 01.2021
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Streamlined office operations, leading to more organized environment by implementing digital filing systems.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
Congregational Engagement Coordinator
Temple Israel
01.2018 - 01.2020
- Develop, implement, and manage programs for Temple congregation involvement
- Assist in developing and adhering to the program & operating budget
- Coordinate registration, schedules, and transportation
- Facilitate publicity with the Communication Department
- Analyze current programming to determine successes and areas for improvement; create improvement plans
- Volunteer management: schedule and overseeing large number of volunteers.
Office Manager/Executive Assistant
Gerald C. Meyers and Associates; University of Michigan Ross School of Business, Professor
01.2016 - 01.2018
- Secured Fortune 500 CEOs for graduate MBA class
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Advancement Associate
Hillel Day School, Farmington Hills, MI
01.2014 - 01.2016
- Supported the development team's efforts to reach annual fundraising goals by assisting with mailings, data entry, and other administrative tasks as needed.
- Developed targeted mailing lists for direct mail campaigns, enhancing outreach efforts to current supporters as well as cultivating new relationships with potential donors.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
Administrative Assistant
Hillel Day School, Farmington Hills, MI
01.2011 - 01.2014
- Assistant to Principal, Dean of Student Learning, and clergy
- Coordination of Guest Teachers
- Student and parent assistance (Education Edge).
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Conducted research for project proposals, compiling information that supported winning bids.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MichiganSkills
- Expertise in managing and organizing households with a strong focus on problem-solving, critical thinking, and meticulous attention to detail
- Skilled in planning and executing events, ensuring all logistics are handled efficiently
- Proficient in recruiting, training, and managing staff to maintain a high level of service and performance
- Experienced in managing budgets and overseeing financial operations to ensure cost-effective solutions
- Expert at Customer Relations and Relationship Building
- Adept at coordinating with vendors and contractors to manage household and business needs
- Highly competent at Verbal and written communication
- Competent in overseeing administrative tasks and managing office operations to ensure smooth daily functioning
- Capable of resolving IT issues and managing website content and functionality
- Highly proficient in MS Office, Education Edge, Raiser’s Edge, Wolverine Access, and Shulcloud
Timeline
Owner
Bella Rei Concierge Service LLC
05.2022 - Current
Human Resource/Internal Operations Director
Temple Israel, West Bloomfield
01.2021 - 01.2023
Office Manager/ IT and Website Administrator/ Membership Engagement
Temple Israel
01.2020 - 01.2022
Executive Assistant to the COO
Temple Israel
01.2020 - 01.2021
Congregational Engagement Coordinator
Temple Israel
01.2018 - 01.2020
Office Manager/Executive Assistant
Gerald C. Meyers and Associates; University of Michigan Ross School of Business, Professor
01.2016 - 01.2018
Advancement Associate
Hillel Day School, Farmington Hills, MI
01.2014 - 01.2016
Administrative Assistant
Hillel Day School, Farmington Hills, MI
01.2011 - 01.2014
Bachelor of Arts - Psychology
Michigan State University
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