Miriam Bonilla Barrera
Charlotte,NC
Summary
Account Coordinator with over 10 years of experience in client relationship management and strategic marketing. Expertise in leveraging CRM tools to drive client satisfaction and retention while enhancing account oversight. Proven track record of improving team collaboration and implementing innovative solutions that elevate operational efficiency and strengthen client trust.
Overview
17
17
years of professional experience
Work History
Account Coordinator
TelevisaUnivision
Austin, TX
09.2019 - Current
- Managed client relationships by providing timely responses to inquiries.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures.
- Managed client accounts, ensuring timely campaign delivery and customer satisfaction.
- Collaborated with finance departments to invoice clients and manage account receivables.
- Coordinated communication between clients and internal teams to align campaign objectives.
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided administrative support including scheduling meetings, email correspondence, PowerPoint presentations, and document preparation.
- Created detailed revenue reports for management review on a daily basis.
- Established relationships with key stakeholders within the organization.
- Worked with cross-functional teams to achieve goals.
Sales & Marketing Coordinator
Homasote Company
Ewing, NJ
08.2016 - 03.2019
- Conducted market research to identify new opportunities and trends.
- Tracked inventory levels of promotional items used at tradeshows or events.
- Collaborated with other departments to guarantee cohesive branding and strategic product placement.
- Created promotional materials, including brochures, flyers, ads, and direct mail pieces.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Compiled weekly and monthly reports of sales activities for management review.
- Performed administrative tasks such as scheduling appointments, booking travel, or updating CRM.
- Organized tradeshows and events to promote products, services, and training.
- Developed presentations for internal and external audiences regarding products and services.
- Supported sales team members to drive growth and development.
- Generated leads through cold-calling, networking events, trade shows.
- Managed social media accounts such as Twitter, Facebook, Instagram.
Internal Sales Representative
College Savings Bank
Princeton, NJ
10.2015 - 08.2016
- Followed up with leads and referrals to provide product advice to customers based on their needs.
- Documented customer interactions, inquiries, orders, and invoices in CRM system.
- Executed various administrative tasks, such as filing documents, scheduling calls, and mailing brochures.
- Responded to customer questions regarding pricing, availability and product details.
- Prepared weekly and monthly reports on sales performance.
- Coordinated with operations team to ensure smooth order processing from initiation till completion.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
CENLAR FSB
Ewing, NJ
11.2014 - 10.2015
- Updated system with customer details, preferences, and billing information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns with their mortgage by maintaining a calm, friendly demeanor.
- Investigated and resolved customer complaints regarding loan servicing issues.
- Processed requests for payoffs and insurance cancellations.
- Prepared reports for customers with delinquent accounts.
- Processed loan payments, escrow accounts, and other financial transactions.
- Generated monthly statements for borrowers.
Customer Service
McCaffrey's Supermarket
West Windsor, NJ
09.2007 - 08.2014
- Surpassed sales goals through exceptional customer service and product knowledge, boosting store revenue
- Managed a 10-line phone system during peak hours, ensuring seamless communication
- Scheduled over 50 cashiers, optimizing coverage and operational efficiency
- Handled cash drawers, ensuring accurate nightly financial reconciliation
- Conducted quarterly trainings for sales associates, enhancing team performance and knowledge
Education
Master of Science - Global Marketing Management
Boston University
Boston, MA09.2017
Bachelor of Science - Business Administration - Concentration in Marketing
Seton Hall University
South Orange, NJ05.2014
Skills
- Customer Service
- Report Generation
- Travel Coordination
- Schedule Management
- Proofreading
- CRM Management
- Detail Oriented
- Account Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Account Coordinator
TelevisaUnivision
09.2019 - Current
Sales & Marketing Coordinator
Homasote Company
08.2016 - 03.2019
Internal Sales Representative
College Savings Bank
10.2015 - 08.2016
Customer Service Representative
CENLAR FSB
11.2014 - 10.2015
Customer Service
McCaffrey's Supermarket
09.2007 - 08.2014
Master of Science - Global Marketing Management
Boston University
Bachelor of Science - Business Administration - Concentration in Marketing
Seton Hall University
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