Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Miriam Bustos

Moreno Valley,Ca

Summary

Qualified customer intelligence analyst with 9 years of customer service seeking to obtain a role to increase interactive people skills. Analyze other’s abilities to comprehend more of human productivity and motivation. Assist in any situational environment to provide the best financial outcome for the company. Highly organized with dedication to promoting productivity. Highly familiar with professional shipment processes. Proficient in technical writing, recordkeeping and interdepartmental coordination.

Overview

7
7
years of professional experience

Work History

Shipping and Receiving Clerk

Penske Logistics
11.2021 - Current
  • Workflow management to meet departure times verify all inbound loads are accurate to match schedule
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Operations Administrator

FedEx Ground
11.2016 - 02.2020
  • Successfully process all hazmat’s and/or hazardous waste safely by thoroughly collecting all proper paperwork needed
  • Ensure all hazmat’s are labeled and logged in the processing/disposal area
  • Inspect yard for and discrepancies
  • Observe and learn operational performance, interpretation of reports and collaboration with others
  • Identified and solved complex strategy problems to drive organizational goals
  • Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers
  • Evaluated invoices and shipping paperwork for accuracy and compliance
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis
  • Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals
  • Trained, managed, motivated, and represented integrity and professionalism in business, serving as mentor and role model to staff employees to promote professional skill development and maximize team productivity
  • Monitored inventory levels on a weekly basis and placed new orders for merchandise to keep supply well-stocked.
  • Streamlined operations by implementing efficient processes and procedures for administrative tasks.
  • Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
  • Supported the implementation of new company initiatives, ensuring smooth transitions and minimal disruptions to daily operations.
  • Collaborated with various teams to develop cross-functional solutions for operational challenges.
  • Conducted thorough audits of departmental processes for compliance with established policies and regulations.
  • Assisted in the development of strategic plans for business growth while maintaining a focus on operational efficiency.
  • Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Facilitated collaboration across departments fostering teamwork resulting in successful completion of complex projects.
  • Provided answers to customer questions via phone and email, typically within an hour.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Education

High School Diploma -

Polytechnic High School
Riverside, CA
06.2011

Skills

  • Activates strong analytical skills to investigate trends in substantial amounts of data and formulate conclusions based on findings
  • Excel at cultivating, managing, and leveraging client relationships, extended engagements and business opportunities
  • Inventory Management
  • Interpersonal Skills
  • Self-Motivated and Independent
  • Punctual and Reliable
  • Effective Communication
  • Attention to Detail
  • Freight Coordination
  • Bilingual intellect with excellent written and verbal communication skills
  • Microsoft Software knowledge

Languages

Spanish
Sign Language

References

References upon request

Timeline

Shipping and Receiving Clerk

Penske Logistics
11.2021 - Current

Operations Administrator

FedEx Ground
11.2016 - 02.2020

High School Diploma -

Polytechnic High School

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Miriam Bustos