Miriam Cardenas
Irving
Summary
Dynamic professional with a proven track record at Sky Clean, excelling in client relationship management and problem-solving. Recognized for exceptional attention to detail and effective communication, fostering strong client connections. A self-starter with excellent organizational skills, I consistently enhance service delivery and drive client satisfaction through tailored solutions.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Janitorial Client Relations
Sky Clean
03.2018 - 11.2020
- Negotiated contracts with vendors, securing competitive rates while maintaining exceptional standards of service delivery.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Created Work Scope with Communication of Client's Needs.
- Walk through of Properties to determine daily needs to maintain standards.
- Direct communication of job requests with clients.
Hospitality Facility Manager
Sky Line Staffing
06.2012 - 09.2015
- Enhanced cleanliness standards by implementing efficient janitorial procedures and techniques.
- Maintained cleaning supplies inventory, and replenished depleted items.
- Assisted in recruitment efforts to attract top talent in the janitorial field and ensure adequate staffing levels were maintained.
- Provided excellent customer service, resolving client issues professionally and efficiently while maintaining positive relationships.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Cleaning Coordinator
Super Clean
03.2008 - 02.2010
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Generated new business opportunities through effective networking and client relationship management strategies.
- Supported client relationship management by addressing concerns promptly and professionally, leading to higher retention rates.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with cross-functional teams to ensure seamless contract execution and implementation.
- Built strong relationships with clients to understand their needs and provide tailored solutions.
- Created customized training materials for new hires based on specific industry and company requirements, accelerating the onboarding process for negotiators.
Education
High School Diploma -
Donna High
Donna, TX05-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Address inquiries, concerns, and feedback
- Communication and leadership
- Client Relationship
- Self Starter
- Excellent communication
- Organizational skills
- Active listening
- Organization and time management
- Verbal communication
- Multitasking
- Dependable and responsible
- Attention to detail
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Janitorial Client Relations
Sky Clean
03.2018 - 11.2020
Hospitality Facility Manager
Sky Line Staffing
06.2012 - 09.2015
Cleaning Coordinator
Super Clean
03.2008 - 02.2010
High School Diploma -
Donna High
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