MIRIAM UZOIGWE
Buford,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Logistics Customer Service Representative
Global Industrial
06.2017 - 08.2023
- Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
- Maintained strong relationships with key clients through proactive communication regarding order updates and potential delays.
- Contributed to reducing product returns by providing clear instructions for proper packaging and handling of shipments to customers.
- Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues.
- Reduced order discrepancies with meticulous data entry, ensuring accurate billing and shipping information.
CUSTOMER SERIVCE SUPERVISOR
Nexxlinx Time Warner Cable
05.2015 - 06.2017
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
SCHOOL ENROLLMENT RECEPTIONSIT
Liquid Education
07.2013 - 09.2015
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
LOGISTICS FREIGHT CLAIM REP
ACS LOGISTICS
08.2011 - 10.2014
- Enhanced customer satisfaction by providing timely and accurate claim resolutions.
- Decreased claim processing time by streamlining workflows and implementing efficient task prioritization.
- Managed a high volume of claims, ensuring prompt attention to each case.
- Improved overall productivity with effective communication between team members and other departments.
- Increased customer retention through empathetic handling of difficult situations and providing appropriate solutions.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Reduced fraudulent claims by conducting thorough investigations and verifying information accurately.
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
Education
Bachelor of Science - BUSINESS ADMINSTRATIONS
EVEREST COLLEGE
Salt Lake City, UT05.2011
High School Diploma -
HORIZONTE INSTRUCTION TRAINING CENTER
Salt Lake City, UT06.2005
Associate of Science - Medical Assisting
CAREER TECHNICAL INSTITUTE
Salt Lake City, UT06.2005
Skills
- Customs Regulations
- Transportation Planning
- Problem Solving
- Multitasking Abilities
- Strong Organization
- Safety Protocols
- Excellent Communication
- Quality Assurance
- Route Optimization
- Time Management
- Team Collaboration
- Shipping Procedures
- Data Entry Proficiency
- Freight Management
Timeline
Logistics Customer Service Representative
Global Industrial
06.2017 - 08.2023
CUSTOMER SERIVCE SUPERVISOR
Nexxlinx Time Warner Cable
05.2015 - 06.2017
SCHOOL ENROLLMENT RECEPTIONSIT
Liquid Education
07.2013 - 09.2015
LOGISTICS FREIGHT CLAIM REP
ACS LOGISTICS
08.2011 - 10.2014
Bachelor of Science - BUSINESS ADMINSTRATIONS
EVEREST COLLEGE
High School Diploma -
HORIZONTE INSTRUCTION TRAINING CENTER
Associate of Science - Medical Assisting
CAREER TECHNICAL INSTITUTE
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