Miriam Castillo-Cerda
Stafford,VA
Summary
Accomplished National Case Manager at Employer Support of the Guard and Reserves, adept in analytical problem-solving and strategic decision-making. Excelled in conflict management, fostering collaborative relationships, and ensuring USERRA compliance across 13-15 state committees. Demonstrated strong verbal communication and organizational skills, significantly enhancing case resolution efficiency and stakeholder collaboration.
Overview
23
23
years of professional experience
Work History
National Case Manager
Employer Support of the Guard and Reserves
08.2022 - Current
- Managed Uniform Services Employment and Reemployment Rights Act (USERRA) cases for a region consisting of 13-15 volunteer state committees.
- Developed and implemented policies and procedures to ensure compliance with USERRA guidelines and regulations.
- Collaborated with state committees to effectively process and resolve USERRA cases in a timely manner.
- Maintained accurate records of USERRA cases and prepared reports on regional case activity.
- Provided guidance and support to state committees on USERRA related matters, including best practices and regulatory updates.
- Coordinated with relevant stakeholders, including government agencies, to ensure efficient and effective management of USERRA cases.
- Coordinated work efforts with approximately 300 volunteer ombudsman to address USERRA matters for military reserves, national guard service members, and civilian employers.
- Acted as a national-level ombudsman, mediating complex USERRA complaints to resolve workplace conflicts between service members and their employers.
- Effectively communicated with all parties involved in disputes, demonstrating exceptional interpersonal and problem solving skills.
- Developed and maintained strong relationships with volunteer ombudsman, military personnel, and employers to facilitate effective collaboration and resolution of USERRA-related issues.
- Provided guidance and support to volunteer ombudsman on USERRA best practices, regulations, and conflict resolution strategies.
Senior Human Resources Sergeant
Personnel Policy Division, National Guard Bureau
08.2019 - 08.2022
- Served as the Senior Human Resources Sergeant responsible for overseeing and processing of Federal peacetime awards for the 54 States and Territories of the Army National Guard.
- Utilized various databases to efficiently, manage, review, and process awards, ensuring accuracy and compliance with guidelines.
- Coordinated with directorate executive officers to identify and reduce common submission errors, standardizing award citations and formatting for consistency.
- Implemented quality control procedures to ensure the accuracy and integrity of the awards process.
- Developed and conducted federal awards training for NGB directorates, providing valuable training materials and resources to streamline the awards process.
- Supervised and trained 5 section team members, demonstrating strong leadership and guidance.
- Maintained effective communication with stakeholders across various levels, fostering collaboration and promoting best practices in human resources management.
Senior Human Resources Sergeant
Human Capital Management, National Guard Bureau
09.2016 - 08.2019
- Supervised Human Resources functions for the Title 10 Army Guard Reserve force, supporting 3,000 Soldiers.
- Managed aspects of Army transition planning, including service computation for commissioned officers, warrant officers, and enlisted personnel.
- Provided exceptional customer service in support of the personnel services branch, ensuring efficient and effective HR operations.
- Tracked and processed career status bonus actions related to the Military Retirement Reform Act of 1986 retirement program, ensuring accurate and timely administration.
- Counseled soldiers on transition planning, offering guidance and support throughout the process.
- Cultivated strong relationships with active duty transition centers, establishing a positive reputation for the Army National Guard.
- Collaborated with stakeholders to identify and address HR-related challenges, promoting best practices and process improvements.
- Demonstrated excellent leadership, communication, and problem-solving skills, contributing to the overall success of the organization.
Human Resources Sergeant
2nd Civil Support Team (WMD) New York ARNG
12.2010 - 09.2016
- Served as a human resources sergeant overseeing all administrative actions for 22 Active Guard and Reserve Army and Air National Guard members.
- Advised command sections on policy updates, demonstrating a strong understanding of regulations and procedures.
- Managed in-processing and out-processing, promotions, evaluations, awards, reenlistment and retention packets, and military pay, ensuring accurate and timely administration.
- Maintained and updated personnel management records using various databases, ensuring data accuracy and integrity.
- Collaborated closely with sections on administrative issues, fostering a cohesive and efficient work environment.
- Assisted and advised the commander and first sergeant on policy changes and doctrine updates, providing valuable guidance and support.
- Demonstrated exceptional communication, organization, and problem-solving skills, contributing to overall unit effectiveness.
- Ensured compliance with relevant regulations and policies, promoting a culture of accountability and professionalism within the unit.
Education
Master of Arts - Executive Leadership
Liberty University
Lynchburg, VA03-2024
Skills
- Analytical Problem-Solving
- Effective Time Management
- Strong Organizational Skills
- Strategic Decision-Making
- Strong Verbal and Written Communication Skills
- Collaborative Relationship Development
- Conflict Management
Accomplishments
- Successfully managed 386 USERRA cases nationally, demonstrating exceptional case management and problem-solving skills.
- Developed and implemented new case management strategies, resulting in a 20% increase in efficiency and a 15% reduction in processing time.
- Established strong relationships with volunteer ombudsman, military personnel and employers, fostering effective collaboration and communication throughout the case resolution process.
Languages
Spanish
Full Professional
Timeline
National Case Manager
Employer Support of the Guard and Reserves
08.2022 - Current
Senior Human Resources Sergeant
Personnel Policy Division, National Guard Bureau
08.2019 - 08.2022
Senior Human Resources Sergeant
Human Capital Management, National Guard Bureau
09.2016 - 08.2019
Human Resources Sergeant
2nd Civil Support Team (WMD) New York ARNG
12.2010 - 09.2016
Master of Arts - Executive Leadership
Liberty University
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