Miriam Castro

• Helped large volume of customers daily with positive attitude and focus on customer satisfaction via phone and email. About 70-100 calls daily.
• Efficiently and accurately respond to quote requests, order taking and status requests.
• Updated customers about current products and provided detailed information on their recent orders.
• Verify warranty and pricing for direct sales representatives throughout the United States, Canada and Mexico.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Relay necessary information to factory dispatcher, billing department and other
  departments within the organization when needed.

• Built relationships with colleagues to facilitate teamwork, cooperation and success.
• Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
• Responsible for account managing all aspects of marketing and sales. Telemarketing, phone
  sales, events and booth sales,
• Delivered campaigns to solidify new client opportunities and generate new business.

• Answered in-depth questions about company products, service policies and pricing.
• Navigated multiple computer systems expertly to handle customers' sales and service needs.
• Offered knowledgeable insight into available products and services by phone and onsite will call.
• Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
• Performed customer verifications.
• Manage, create and process National and International sales growth.

• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Resolved complaints to satisfy customers and encourage future cable and internet service.
• Handled in bound sales and customer service calls in an efficient and courteous manner.
• Regularly sought opportunities to up sell and reached company monthly sales goals and quota reaching top sales performer with 45% increase in revenue.
  monthly.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Hired and Trained with regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process delays.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Supervised phones and order entry request for single and unit orders of computer systems and hardware.
• Responsible for address verifications, billing and accounts receivable.

Completed business operations and child development credits.