Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miriam Castro

Fort Oglethorpe,GA

Summary

Driven and seasoned Administrative Generalist and Front Office Personnel successful at delivering vital clerical support to internal teams and customers. 40+ years of office experience working in various settings- including non-profit, medical, and business offices. Hard-working and dependable worker with a passion for people.

Overview

15
15
years of professional experience

Work History

Administrative Generalist

West Star Aviation
11.2017 - 10.2023
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Provide support for Billing Coordinator and Shipping /
    Receiving Clerk as assigned by supervisor or management

Medical Front Office Coordinator

Regional Obstetrical Constultants
02.2013 - 10.2017
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Medical Front Office Coordinator

Advent Health Gordon
01.2009 - 01.2013
  • Certified Spanish Translator during appointment scheduling and treatments/procedures.
  • Helped set up procedures such as cystoscopies for doctors.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

Technical Diploma - Administration

East Coast Polytechnic Institute
Richmond, VA
06.1997

Skills

  • Certified Spanish Translator and fluent in Portuguese
  • Strong interpersonal skills with customers
  • Scheduling and Calendar Management
  • Proficient in Word, PowerPoint, and Excel
  • Customer Follow-Up
  • Supply Ordering
  • Appointment Scheduling
  • Office Supply Management
  • Plans parties and social events for company
  • Billing and Invoicing
  • Documentation and Recordkeeping

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Administrative Generalist

West Star Aviation
11.2017 - 10.2023

Medical Front Office Coordinator

Regional Obstetrical Constultants
02.2013 - 10.2017

Medical Front Office Coordinator

Advent Health Gordon
01.2009 - 01.2013

Technical Diploma - Administration

East Coast Polytechnic Institute

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Miriam Castro