Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Miriam Cervantes

Santa Clarita,CA

Summary

Multitasking Bilingual

Manager with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Overview

20
20
years of professional experience

Work History

Office Manager

Didi Hirsch Mental Health Services
Glendale , CA
07.2020 - Current
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Bilingual Manager

Aramark Uniform
Burbank, CA
08.2015 - 01.2020
  • Automated office operations, managing client correspondence, payroll for my staff, record tracking and data communications.
  • Managed the billing for 12 market centers all through out California and Nevada.
  • Microsoft office suite
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Oversaw training and daily performance of nine staff.
  • Create PO's
  • Customer service for internal and external customers.

Rate Management Coordinator

Aramark Uniform Service
Burbank, CA
07.2015 - 12.2015
  • Managed the rates for a group of National accounts.
  • Managed monthly reports to ensure accurate pricing and avoid overpayment and credits.
  • Communicate with account owners on price increases on a monthly basis.
  • Create spreadsheets for account owners.

Accounts Payable

Aramark Uniform
Sylmar, CA
07.2012 - 07.2015
  • Reported sales taxes by calculating requirements on paid invoices.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.

Accounts Receivable Specialist

Aramark Uniform
Sylmar, CA
07.2004 - 07.2012
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Routinely contacted account holders with balances over 30, 60 and 90 days past due to resolve delinquencies.

Education

Associate of Arts - Business Administration

Los Angeles Mission College
Sylmar, CA
07.2012

Skills

  • Customer service for external and internal customers
  • Time management ability
  • Detail-oriented
  • Project management
  • Sales Force
  • Microsoft office suite
  • Procurement
  • Supply Chain
  • Oracle
  • Spanish and English speaking
  • Leadership managing people
  • Kronos
  • HR
  • Reporting
  • Payroll Processing
  • Budgetary Planning
  • Organizational Skills
  • Budget Administration
  • Scheduling Coordination
  • Staff Training
  • Clerical Support
  • Senior leadership support
  • Scheduling and calendar management
  • Event Coordination
  • Policy Implementation
  • Employee Training
  • Training and coaching
  • Expense Reporting
  • Staff hiring
  • Administrative Support
  • Organization
  • Critical Thinking
  • Proact certify

Accomplishments

  • Improved department efficiency 100% through implementation of strategic workflow and process improvements.
  • Increased employee retention by 100% through development and implementation of training and mentorship programs.
  • Resolved client account discrepancies which saved the company thousands of dollars in potential revenue loss.
  • Documentation - Wrote and edited documents SOPs to keep staff informed on policies and procedures.

Timeline

Office Manager

Didi Hirsch Mental Health Services
07.2020 - Current

Bilingual Manager

Aramark Uniform
08.2015 - 01.2020

Rate Management Coordinator

Aramark Uniform Service
07.2015 - 12.2015

Accounts Payable

Aramark Uniform
07.2012 - 07.2015

Accounts Receivable Specialist

Aramark Uniform
07.2004 - 07.2012

Associate of Arts - Business Administration

Los Angeles Mission College

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Miriam Cervantes