MIRIAM CLARKE
HARVEST,US
Summary
Results-oriented manager with 7 years of strategic management experience in overseeing FOH/BOH operations and enhancing customer satisfaction. Skilled in resource optimization and fostering loyalty through positive customer interactions. Proven sales leader with strong planning and communication skills, dedicated to driving operational improvements and delivering exceptional service.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Retail Supervisor
Americas Thrift Stores
Huntsville, AL
10.2025 - 07.2026
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Supervised daily operations, ensuring compliance with organizational policies and procedures.
- Coordinated scheduling for team members, ensuring coverage during peak hours.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
Food Service Manager
Food City
Huntsville, Alabama
02.2024 - 10.2025
- Implemented Ignite program to enhance employee retention and reduce turnover. Managed schedules, conducted variance and risk analysis to identify and resolve issues, and oversaw hiring, training, and motivation of employees.
- Reviewed financial transactions and tracked budget to ensure timely operations. Coached and mentored 30-40 employees on principles, company procedures, and POS system, fostering a positive customer experience through daily restaurant management.
- Increased productivity by combining material planning, data collection, payroll, and accounting programs into one main system.
Communications Specialist
United states Army National Guard
Birmingham, Alabama
01.2010 - 06.2024
- Strengthened relationships with key customers through proactive project monitoring, timely information sharing, and effective concern resolution.
- Created and maintained an external communications calendar.
- Served as a point of contact for 4 departments and 12 stations.
- Learned new communication skills and technologies to enhance interactions with colleagues.
- National and Commander-driven guidelines are read, communicated, recalled, and analyzed by me.
- Developed and implemented communication strategies to enhance internal messaging effectiveness.
FOH Manager
Denny's
Birmingham, Alabama
01.2020 - 04.2022
- Informed 15-20 FOH employees about menu changes and procedures to ensure consistent service delivery.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Resolved difficult customer complaints, promoted brand loyalty, and increased repeat business. Managed food costs and inventory.
- Completed end-of-day financial tasks for over $2,500 in cash and card transactions daily, ensuring accurate financial reporting. Implemented a My Buddy program and effectively managed employee errors, resulting in a 10.7% reduction in overall waste.
Bartender Manager
Saferoom Lounge Bar
Birmingham, Alabama
11.2019 - 06.2021
- Developed signature cocktails to promote bar brand and enhance profitability.
- Monitored the safety and well-being of all bar patrons.
- Prepared dining room for special events, including decoration and creation of group menus using Excel.
- Prepared and served more than 200 drinks per hour in a high-volume setting.
- Scouted and auditioned performers for various special events, as well as recruited and trained 15 bartenders and barbacks.
- Recruited and trained 15 bartenders and barbacks.
Certified Nursing Assistant
Ahava Rehabilitation Center of Alabaster
Alabaster, Alabama
10.2020 - 03.2021
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Enhanced patient satisfaction through assistance with personal tasks, including dressing and walking.
- Cultivated relationships with patients, caregivers, and healthcare professionals to support achievement of personal care plan goals.
- Used mobility devices and assistance equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries.
- Supported patients' rights and needs to enhance their care experience.
- Met with a multidisciplinary healthcare team to discuss how regular testing and vitals assessments can help effectively manage patient conditions.
- Kept track of patient responses and updated the computer system.
Hourly Supervisor
Cantina Laredo
Birmingham, Alabama
03.2017 - 11.2019
- Developed new employee evaluation process that led to measurable performance improvements.
- Coordinated various tasks simultaneously to maintain an effective workflow for a team of more than 50 employees. to ensure efficient workflow of more than 50 employees to make sure customers were more satisfied. Answered an average of 100 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
- Recorded transactions and customer information in the Toast POS for accurate tracking. into the Toast POS, including payments, account information, and call logs.
- Created a new employee evaluation process that resulted in significant performance improvements.
- Managed quality assurance program, conducting on-site assessments, internal audits, and analyzing customer surveys.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Entered data into the Toast POS, including payments, account information, and call logs.
Certified Server/Bartender Trainer
Cantina Laredo
Birmingham, Alabama
06.2015 - 11.2019
- Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers. Scouted and auditioned performers for various special events, as well as recruited and trained 30+ servers and bartenders. Created a pairing menu that included creative tequila-based cocktails, modern wines, domestic/imported beer, and modern Mexican entrées. Increased ticket averages by training 30+ employees on suggestive up-selling techniques.
- Maintained organized and stocked inventory of alcoholic beverages to ensure seamless service during peak hours.
- Reduced waste by 17% by developing and sticking to strict drink recipes and measurements.
- Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers. Recruited and trained 30+ servers and bartenders. Created a pairing menu that included creative tequila-based cocktails, modern wines, domestic/imported beer, and modern Mexican entrees. Increased ticket averages by training 30+ employees on suggestive up-selling techniques.
- Worked with managers to plan special events and promotions to attract new customers, such as Ladies' Night.
- Managed significant cash flow of $5,000 daily to maintain operational integrity.
Education
High School -
G.W. Carver High School
Birmingham, Alabama01-2011
Associate of Science - Medical Laboratory Technology
Fortis Institute
Birmingham, AL01-2023
Skills
- Supply chain management
- Inventory control
- Employee scheduling
- Labor cost management
- Operational audits
- Daily audits
- Quality testing
- Food preparation and safety
- Dining room management
- Aloha POS
- Team leadership
- Employee training
- Sales expertise
- Guest relations
- Forecasting and planning
- Task management
- Store openings
- Business Development
- Multitasking
- Leadership
- Excellent verbal communication
- Liquor, beer and wine knowledge
- Staff development
- General Manager - May, 2022 to August, 2023
- Denny's - Birmingham, Alabama
Certification
ServSafe, First Aid/CPR Certified, CNA, Certified Information System Security Professional (CISSP)
Timeline
Retail Supervisor
Americas Thrift Stores
10.2025 - 07.2026
Food Service Manager
Food City
02.2024 - 10.2025
Certified Nursing Assistant
Ahava Rehabilitation Center of Alabaster
10.2020 - 03.2021
FOH Manager
Denny's
01.2020 - 04.2022
Bartender Manager
Saferoom Lounge Bar
11.2019 - 06.2021
Hourly Supervisor
Cantina Laredo
03.2017 - 11.2019
Certified Server/Bartender Trainer
Cantina Laredo
06.2015 - 11.2019
Communications Specialist
United states Army National Guard
01.2010 - 06.2024
Associate of Science - Medical Laboratory Technology
Fortis Institute
High School -
G.W. Carver High School