Miriam Cockrell

• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Processed customer orders and accurately handled payment transactions.
• Operated cash register to record transactions accurately and efficiently.
• Processed refunds and exchanges in accordance with company policy.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Counted money in drawers at beginning and end of each shift.
• Performed cash, card, and check transactions to complete customer purchases.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Handled cash with high accuracy and took care to check bills for fraud.

I work for Excellus Blue Cross Blue Shield call center answering calls from members and providers about medical information that the members or providers may have.

• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Managed client records

Processed installment loans, payments, and Western Union money transfers at the customer center.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• handle customers returns, I cash customers checks, take payment for their bills as well as cash out there money transfers. When I applied at Walmart I applied as a cashier and was moved up to Customer Service Rep within weeks of being on the job. I have excellent customer service skills. The last year at Walmart I was a CSM I ran the floor sending cashiers to registers for breaks and lunches as well as opened the store by getting the tills ready for the daily operations, I also made change for all the registers when they needed to have change.

Resolved customer's internet, phone, and cable issues promptly.

Filed trouble tickets for technician dispatch to business or home for issue resolution.

Engaged shoppers by offering samples and demonstrating products.

Managed customers' service issues and ensured proper resolution.

Ensured customer satisfaction through tailored payment arrangements.

Handled Customer needs when manager was away I had the store, also cooked the food that was served.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Worked flexible schedule and extra shifts to meet business needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Ran store for the Corp. office to make sure that the customers had the best service available to them.

Took professional pictures of family groups.