Miriam Colon
Waterbury,CT
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Hartford healthcare
09.2022 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Streamlined pre-authorization requirements for various tests or procedures, reducing delays in treatment plans.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
Call Center Representative
Refocus Eye Health
03.2022 - 09.2022
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Buisness Service Representative
Trinity Health of NE
08.2021 - 03.2022
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Supported office staff and operational requirements with administrative tasks.
Medical Assistant/ Front Desk
Docs Urgent Care
01.2021 - 07.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Sales Representative/Assistant Manager
Boost Mobile
02.2019 - 02.2021
- Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
- Managed a team of retail associates, fostering a positive work environment that encouraged collaboration and productivity.
- Boosted customer engagement by developing targeted retail advertising campaigns.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
Cashier/ Customer Service
Cantina Hospitality
06.2016 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Waterbury Career Academy
MA Certificate -
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient Intake
- Payment Collection
- Scheduling appointments
- Medical insurance
- Office Administration
- Data entry proficiency
- Healthcare industry understanding
- Document filing
- FLUENT IN SPANISH
- Phone and Email Etiquette
- Problem-Solving
- Multitasking and Organization
- Registration and Admissions
Languages
English
Timeline
Patient Service Representative
Hartford healthcare
09.2022 - Current
Call Center Representative
Refocus Eye Health
03.2022 - 09.2022
Buisness Service Representative
Trinity Health of NE
08.2021 - 03.2022
Medical Assistant/ Front Desk
Docs Urgent Care
01.2021 - 07.2021
Sales Representative/Assistant Manager
Boost Mobile
02.2019 - 02.2021
Cashier/ Customer Service
Cantina Hospitality
06.2016 - 09.2018
High School Diploma -
Waterbury Career Academy
MA Certificate -
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