Miriam Correa
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wells Fargo
San Antonio, TX
06.2024 - 08.2024
- Answered customer questions regarding their everyday banking accounts.
- Provided the customer with information, such as credit cards.
- Educated the customer on different ways to manage their accounts.
- Submitted claims to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats, and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Updated with new and modified customer data.
Warehouse Worker
Amazon
San Antonio, TX
10.2023 - 01.2024
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand trucks and pallet jacks.
- Operated scanners and other equipment to track orders.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
SellsAssociate
Bath & Body Works
San Antonio, TX
09.2019 - 12.2023
- Promoted high customer satisfaction by sampling products: knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Operated cash register and handled money.
Bus Attendant/ Cashier
Tornado Bus
Waco, TX
01.2019 - 11.2020
- Provided assistance to passengers with special needs, such as wheelchairs or walkers.
- Informed passengers about routes and stops, as well as fare regulations and schedules.
- Greeted customers warmly upon boarding the bus and provided directions when requested.
- Assisted in loading and unloading of baggage onto the bus.
- Collected fares from passengers and issued tickets accordingly.
- Performed daily inspections of buses to ensure they were clean, safe, and operational.
- Answered customer inquiries regarding route information, ticket prices, transfers.
- Assisted drivers with collecting cash payments for tickets sold on board the bus.
- Reported any incidents that occurred during trips to supervisors immediately after arriving at destination points.
- Helped disabled passengers get off the bus safely at their stop.
- Provided first-aid assistance when necessary in emergency situations.
- Assisted in handling luggage for customers when needed.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
Armed Security Officer
Alutiiq
Fort Monroe, VA
01.2006 - 09.2006
- Conducted security checks on personnel entering and exiting the premises.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Assisted in maintaining order during large events or gatherings.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
- Participated in training exercises related to emergency response protocols.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Cargo Specialist
US Army
Fort Eustis, VA
10.1998 - 09.2005
- Performed accurate and timely cargo loading and unloading operations in accordance with relevant safety regulations.
- Coordinated with carriers and customers to arrange for the safe delivery of goods.
- Developed, implemented, and monitored freight shipping processes to ensure efficient cargo transportation.
- Inspected containers prior to loading to verify condition of packaging material used for securing goods during transit.
- Managed communication between shippers, receivers, warehouse personnel, carriers, and others involved in the freight process.
- Utilized automated systems to enter data into databases such as origin and destination information and package details.
- Advised customers on best practices related to preparing products for shipment based on their specific requirements.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Checked import and export documentation to determine cargo contents.
- Directed cargo loading to monitor even distribution of weight.
Education
Some College (No Degree) - Dental Assisting
Concorde
San Antonio, TXSkills
- Data Collection
- Complaint resolution
- Product Knowledge
- Scheduling
- Data Entry
- Information Security
- Paperwork Processing
- Inbound and Outbound Calling
- Account updating
- Consultative Sales
- Appointment Scheduling
- Problem Resolution
- Calendaring
- High-energy attitude
- Professional telephone demeanor
- Quality Assurance Controls
- Courteous demeanor
- Active Listening
- Microsoft Office expertise
- Call Center Operations
- Clerical Support
- Administrative Support
- Order Fulfillment
Certification
- Dental Assistant Certification
Timeline
Customer Service Representative
Wells Fargo
06.2024 - 08.2024
Warehouse Worker
Amazon
10.2023 - 01.2024
SellsAssociate
Bath & Body Works
09.2019 - 12.2023
Bus Attendant/ Cashier
Tornado Bus
01.2019 - 11.2020
Armed Security Officer
Alutiiq
01.2006 - 09.2006
Cargo Specialist
US Army
10.1998 - 09.2005
Some College (No Degree) - Dental Assisting
Concorde
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