Miriam Cruz
Wagoner
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on any responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Northeastern State University Tahlequah
01.2025 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality according to HIPPA regulations
- Greeted incoming clients and provided a warm environment
- Managed EMR systems and scheduling protocols Answered and transferred incoming calls to appropriate channels
- Maintained a positive attitude and demonstrated good team spirit.
Barista
Miranda's Cake Cafe
07.2024 - 11.2024
- Maintained a clean workspace
- Greeted and interacted with customers to promoted a good experience
- Cleaned counters, machines, utensils, and seating areas daily.
- operated cash register and cash functions
- Operated espresso machines, blender, and coffee brewer
Clinical Operations Manager
Abide Women's Health Services
08.2022 - 06.2024
- Recruited trained, and mentored new employees, fostering their professional development within the organization.
- Led clinical operations, optimizing patient care protocols and streamlining administrative processes.
- Implemented data-driven strategies, enhancing overall service quality.
- Developed and executed training programs, elevating staff competencies.
- Orchestrated resource allocation, significantly reducing wait times and improving patient satisfaction.
- Fostered interdepartmental energy, aligning clinical and administrative teams.
- Facilitated seamless communication channels, enhancing operational efficiency.
- Managed EMR systems and scheduling protocols
Answered and transferred incoming calls to appropriate channels - Greeted clients and ensured they felt welcomed into the space
- Recruited trained, and mentored new employees, fostering their professional development within the organization.
Mentor Coordinator
Mercy Street
09.2018 - 07.2022
- Currently manage up to 40+ mentoring relationships between mentors/mentees and their families
- Includes regular documentation of interactions on both Google Docs and Salesforce
- Organize annual events for mentors to participate in from concept and sign up sheets to promotion and implementation
- Recruit mentees from schools and organize interviews with parents
- Gather data from group mentoring attendance and one on one mentoring from multiple administrative systems for bi-monthly data report
- Create matches between mentors and mentees once information is complete
Administrative Assistant
Children's Health Pediatric
09.2015 - 08.2018
- Organized doctor calendar and conducted reports
- Follow up with patient, insurance companies, and doctors
- Completed workload through Epic systems
- Managed workflow from patient entry to exit
- Completed form and application awareness with patients to ensure best experience and correct information being filled out
- Led clinical operations, optimizing patient care protocols and streamlining administrative processes
- Implemented data-driven strategies, enhancing overall service quality
- Developed and executed training programs, elevating staff competencies
- Orchestrated resource allocation, significantly reducing wait times and improving patient satisfaction
- Fostered interdepartmental synergy, aligning clinical and administrative teams
- Facilitated seamless communication channels, enhancing operational efficiency
- Managed EMR systems and scheduling protocols
- Answered and transferred incoming calls to appropriate channels
- Greeted clients and ensured they felt welcomed into the space
Barista
Starbucks
08.2013 - 09.2015
- Prepare and serve both hot and cold drinks as well as food
- Clean cases, restock, make orders and maintain health and safety guidelines
- Operated cash register and cash handling functions
Education
Bachelor of Arts - Media Studies
Northeastern State University
Tahlequah, OK02-2025
Bachelors - Business Marketing
El Centro College
Dallas, TX09-2018
Southwestern Assemblies of God University
05.2013
CFNI
05.2012
Skills
- Client Relations
- Multitasking
- Planning
- Coordination
- Critical Thinking
- Organization
- Time Management
- Teamwork
- Collaboration
- Problem-Solving
- Attention to Detail
- Clerical Support
- Interpersonal Communication
- Customer Service
- Microsoft Office
- Bilingual
- CRM
- EMR
- Salesforce
- Google Docs
Additional Information - Software Experience
- Managed departmental data through CRM software by creating, revising, and updating relationship accounts.
- Administrative responsibility to keep our database up to date and current.
- Managed all data reporting for our mentoring through CRM software.
- Managed Electronic Medical Records and maintained HIPAA regulations.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Administrative Assistant
Northeastern State University Tahlequah
01.2025 - 02.2025
Barista
Miranda's Cake Cafe
07.2024 - 11.2024
Clinical Operations Manager
Abide Women's Health Services
08.2022 - 06.2024
Mentor Coordinator
Mercy Street
09.2018 - 07.2022
Administrative Assistant
Children's Health Pediatric
09.2015 - 08.2018
Barista
Starbucks
08.2013 - 09.2015
Southwestern Assemblies of God University
CFNI
Bachelor of Arts - Media Studies
Northeastern State University
Bachelors - Business Marketing
El Centro College
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