Miriam Davila
Albuquerque,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Associate
Amazon
Albuquerque, NM
02.2024 - Current
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Built relationships with customers by providing friendly customer service.
Lead Cashier
raising Canes
Albuquerque, NM
06.2023 - 01.2024
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Handled escalated customer service issues professionally and courteously.
- Organized backroom operations including receiving, storing, restocking merchandise.
Lead Server
Hilton Garden Inn Hotel
Albuquerque, NM
05.2021 - 06.2023
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Verified accuracy of bills before presenting them to customers.
Runner,expo,prep,hostess
TwinPeaks Software
Albuquerque, NM
07.2019 - 05.2021
- Greeted customers and provided excellent customer service.
- Organized the storeroom to ensure a safe working environment.
- Assisted in stocking shelves with inventory as needed.
- Cleaned and maintained work areas on a regular basis.
- Provided assistance to customers when necessary by answering questions or providing product information.
- Ensured all safety protocols were followed while loading and unloading items from vehicles.
- Greeted customers and employees pleasantly and maintained upbeat demeanor.
- Collected food and quickly delivered to customers' tables.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Handled various errands for employees throughout company.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Responded quickly to customer concerns and escalated major issues to management.
- Assisted servers to optimize guest dining experience.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Memorized dining room floor plans and understood seat number system.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Double-checked meals placed in window against customer tickets for accuracy.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM01-2019
Skills
- Cash Handling
- Workplace Safety
- Customer interaction
- MS Office
- Computer Skills
- Customer Service
- Time Management
- Complex Problem-Solving
- Flexible Schedule
- Customer Engagement
- Product Merchandising
- Attention to Detail
- New Hire Training
- Decision-Making
- Bilingual
Languages
Spanish
Professional
Timeline
Associate
Amazon
02.2024 - Current
Lead Cashier
raising Canes
06.2023 - 01.2024
Lead Server
Hilton Garden Inn Hotel
05.2021 - 06.2023
Runner,expo,prep,hostess
TwinPeaks Software
07.2019 - 05.2021
High School Diploma -
Del Norte High School