Miriam Diaz
Amarillo,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Field Supervisor
Accent Care PCS
Amarillo, TX
03.2024 - Current
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed strategies for improving operational efficiency in the field operations department.
- Monitored employee performance and provided feedback to enhance productivity.
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Assigned duties to field personnel according to their qualifications or experience level.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Developed personalized care plans for patients based on individual needs.
- Provided emotional support and counseling to patients facing difficult decisions regarding their health care options.
- Responded promptly to emergency calls from clients needing urgent attention at home.
- Performed assessments of the patient's physical condition to determine their level of function and need for assistance with activities of daily living.
- Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.
- Ensured quality assurance standards are met through regular chart audits and review processes.
- Initiated referrals to appropriate community resources when needed.
- Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Supported patients with activities of daily living and functional mobility to improve comfort and quality of life.
- Charted changes in patient conditions and discussed concerns.
- Answered patient calls, identified issues and determined how best to provide assistance.
- Coordinated medical equipment rentals and installations for home use.
- Delivered compassionate end-of-life care, supporting patients and families emotionally.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Advocated for patient needs with healthcare providers and insurance companies.
- Assisted with client personal care needs to foster independence and well-being.
- Conducted evaluations in home environments to ensure patient safety and needs.
- Helped patients and families feel comfortable during challenging and stressful situations.
Business Office Manager
Mission Home Health Care
Irvine, CA
03.2018 - 03.2024
- Developed and implemented procedures to ensure efficient workflow in the office.
- Maintained employee records, including payroll, vacation time and benefits information.
- Maintained accurate records of customer accounts and transactions.
- Acted as liaison between management team members, staff and external vendors.
- Handled confidential company information in accordance with established protocols.
- Ordered supplies when necessary to keep the office running smoothly.
- Implemented policies and procedures to ensure compliance with local regulations.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Managed office budget and ensured accurate financial records were kept.
- Resolved customer complaints in a professional manner while maintaining high standards of service.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Developed strategies for improving administrative processes.
- Ensured that all office equipment was maintained properly.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Supervised business office staff and administrators, driving office operations.
- Provided administrative support to senior management as needed.
- Responded to inquiries regarding coverage, claim status, payment issues. from patients or providers via phone or email.
- Reviewed patient records to determine eligibility for benefits coverage.
- Developed and maintained effective relationships with patients, staff and insurance companies.
- Performed audits of insurance company statements to ensure accuracy of payments received versus services rendered.
- Investigated discrepancies between billed charges and approved amounts paid by insurers.
- Coordinated with third-party vendors regarding reimbursements or disputes over denied claims and payments.
- Researched health plan options to recommend the best coverage for each patient.
- Educated patients about their rights and responsibilities when it comes to healthcare coverage options and associated costs, deductibles, co-pays.
- Provided guidance on healthcare coverage options available under government programs such as Medicare or Medicaid.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Checked accuracy and completeness of benefits applications and documents.
Staffing Coordinator
St. Joseph's Home Health
Anaheim , CA
03.2015 - 03.2018
- Monitored performance of temporary staff members throughout their assignment duration.
- Provided guidance and support to managers regarding recruitment processes, including interview techniques and selection criteria.
- Identified methods for reducing turnover rates through improved recruitment practices.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Monitored compliance with labor laws and company policies regarding employee scheduling.
- Coordinated staffing schedules to ensure optimal coverage across multiple departments.
- Utilized staffing software to track employee availability, shifts, and time-off requests.
- Assisted in the development and implementation of staffing strategies to attract quality candidates.
- Maintained accurate and up-to-date employee records, including contact information and job classifications.
- Assessed employee qualifications for promotions and raises.
- Coordinated and planned work shift schedules according to availability.
- Ensured diversity and inclusion goals were considered in the staffing process.
- Analyzed staffing trends and provided recommendations to improve efficiency and reduce costs.
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Negotiated terms of agreements with customers regarding coverage options and premiums.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Maintained accurate records of all transactions related to insurance policies.
- Facilitated dispute resolution between customers and insurance providers when necessary.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Responded to customer inquiries and problems to promote great service.
Education
High School Diploma -
Canyon High School
Anaheim, CASkills
- Office Management
- Administrative Support
- Human Resources Management
- Client Relations
- Customer follow-up
- Benefits Administration
- Healthcare knowledge
- Policy Interpretation
- Coordination and Scheduling
- Insurance Coverage Verification
- Insurance plan verification
- Medical Billing
- Electronic authorization processing
- Medical Terminology
- Coverage and Authorizations
- Electronic Medical Records
- Eligibility Determination
- Customer Service
- Insurance Billing
- Patient Communication
- HIPAA Compliance
- Claims Processing
Languages
Spanish
Professional
Timeline
Field Supervisor
Accent Care PCS
03.2024 - Current
Business Office Manager
Mission Home Health Care
03.2018 - 03.2024
Staffing Coordinator
St. Joseph's Home Health
03.2015 - 03.2018
High School Diploma -
Canyon High School
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