MIRIAM E ANDRADE
Bridgeview,IL
Summary
Bilingual customer service and community resource coordinator with a strong background in patient scheduling, outreach, and translation support. Coordinates referrals, follow-up, and member assistance while helping reduce no-shows and improve access to care. Brings organized case tracking, HIPAA-aware service, community outreach, and strong teamwork across busy settings.
Overview
6
6
years of professional experience
Work History
Community Resource Coordinator
County Care Health Plan
11.2024 - Current
- Educated clients on community resources for housing, employment, health care, and legal aid to improve access to essential services.
- Connected clients with local organizations for additional assistance and specialized services based on needs.
- Provided member resources such as housing, food, utility assistance, and Food Smart nutrition visits.
- Supported county health plan resources for member referral assistance.
- Worked with care teams to develop member support plans.
- Referred members to health plan care coordinators.
- Completed home visits for medium- and high-risk members.
- Managed daily case load to support timely follow-ups with patients.
- Built trust with members through personalized conversations.
- Collaborated with team members to address member needs.
- Answered calls, left voicemails, and conducted home visits to Unable to Reach members
- Provided information and guidance on how to access services and resources.
- Conducted outreach events to engage underserved communities and promote available support services.
- Reached hard-to-contact populations and increased awareness of community support services.
- Used Microsoft Office Suite tools and other computer programs for record keeping.
CALL CENTER REP/RECEPTIONIST
COOK COUNTY HOSPITAL
02.2021 - 11.2024
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Answering incoming calls promptly and professionally, addressing member inquiries with empathy and understanding.
- Coordinated patient scheduling, check-in, and check-out processes while verifying insurance and self-pay options to streamline patient flow.
- I would bring forward excellent interpersonal communication skills, provide superior customer service to patients by addressing all questions and concerns.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- In addition, direct patients to their appointments, financial or counseling services, and visitors to get a visitor's pass
- As well as translating to patients who were non-English speakers to nurses or vice versa from nurse to patients
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Prepared and processed patient referrals and transfer requests.
- Implemented appointment reminder system through phone calls and text messages, reducing no-shows and improving appointment adherence.
- Enhanced patient follow-up by executing effective reminder calls, contributing to reduction in missed appointments and providing staff with updated outreach spreadsheets.
- Facilitated daily medication refills for patients, ensuring timely access to prescriptions.
- Assisted in patient assessments such as height, weight and vitals
Education
HIGH SCHOOL DIPLOMA -
J.S. MORTON EAST HIGH SCHOOL
05-2019
Skills
- Community resource planning
- Customer service skills
- Service coordination
- Appointment scheduling
- Crisis management
- Insurance navigation
- HIPAA compliance
- Patient Registration
- Confidentiality
- Data analysis
- Accurate reporting
- Master Microsoft programs
- Excel and Word proficiency
- Time management
- Multitasking skills
- Teamwork
- Interpersonal skills
- Communication
- Active listening
- Empathy
- Guidance
- Resilience
- Self-management
- Adaptability
- Stress tolerance
- Open-mindedness
- Creativity
- Positive image promotion
- Phone support
- Telephone etiquette
- Honesty
- Integrity
- Incident reporting
- Bilingual Spanish speaker
- Community outreach
Timeline
Community Resource Coordinator
County Care Health Plan
11.2024 - Current
CALL CENTER REP/RECEPTIONIST
COOK COUNTY HOSPITAL
02.2021 - 11.2024
HIGH SCHOOL DIPLOMA -
J.S. MORTON EAST HIGH SCHOOL