Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Miriam E ANDRADE

Bridgeview,IL

Summary

With 4+ years in the Customer Service industry, I am seeking to secure a responsible career opportunity to utilize my training and skills, while contributing to the company’s success. I also apply my extensive interpretation of the English language to the Spanish language. Possess a certification in the fluency of the Spanish language and exceptional customer service experience. Bilingual, hardworking, and ready to join my next team. Highly organized and hard-working individual looking for a responsible position to gain practical experience. I am a very passionate and humble person who strives to exceed expectations on a daily basis. Dedicated to identifying patients’ needs and delivering effective solutions to all problems. I am a strong leader who works well under pressure circumstances and exudes positivity.

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Screener/Greeter/Call Center Rep.

Cook County Hospital
02.2022 - Current
  • Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.

    As well as translating to patients who were non-English speakers to nurses or vice versa from nurse to patients

    In addition, I would direct patients to their appointments, financial or counseling services, and visitors to get a visitors pass

    I would bring forward excellent interpersonal communication skills, provide superior customer service to patients by addressing all questions and concerns.

    Maintained current and accurate medical records for patients such as updated address, phone number and email address.

    Coordinated patient scheduling, check-in, check-out and verify insurance or self-pay option.

    Checked patient insurance, demographic, and health history to keep information current.

    Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

    Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

    Prepared and processed patient referrals and transfer requests.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

    Facilitated patient education by distributing relevant health and wellness pamphlets.

    Improved patient follow-up, reducing missed appointments through effective reminder calls. I provided an updated spreadsheet to staff to make patient outreaches daily.

    Helped facilitate medication refills daily

    Sanitized, restocked, and organized exam rooms and medical equipment.

    Assisted in patient assessments such as height, weight and vitals

Dental Receptionist

Chicago Kidds Pediatric Dentistry
02.2022 - 02.2022
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Processed medical insurance claims and payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Helped patients complete necessary medical forms and documentation.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Bank Teller

Central Federal S&L Assc.
08.2019 - 01.2021
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Trained new hires on customer service policies and procedures.
  • Educated customers on online banking and mobile banking applications.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Processed customer transactions promptly, minimizing wait times.
  • Placed orders for customer checks and verified starting numbers.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Counted and packaged currency and coins.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Handled various accounting transactions.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Cashier

Supermercado Trejo
06.2018 - 07.2019
  • At Super Mercado Trejo my duties consisted of scanning products, collecting payments, counting the money from the cash drawer, comparing receipts with revenues, and solving any customer inquiries as well as cleaning and maintaining an organized and safe environment for both the customer and coworkers
  • I would handle and prepare cooked foods and stock the remaining products that were needed to be brought out on the sales floor
  • Occasionally I would participate in unloading incoming products from new shipments
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked effectively in fast-paced environments.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier

Villas Bakery
01.2016 - 08.2017
  • While working at Villas Bakery I would greet customers, making sure their needs are met, display products such as bread and donuts, assisting bakers, ordering supplies, and removing outdated food
  • I also would actively clean and maintain an organized environment
  • My main line of work consisted in handling all monetary transaction

Education

High school diploma -

J.s. Morton East High School
05.2019

Skills

  • Resilience
  • Self-management
  • Customer service skills
  • Management /time management
  • Advance Computer Skills
  • Social media management
  • Development of Marketing Posts
  • Creativity
  • Mobile development
  • Teamwork
  • Master Microsoft programs
  • Active monetary knowledge
  • Interpersonal skills
  • Promote positive image
  • Multitasking skills
  • Advances skills under pressure
  • Guidance
  • Keyboarding
  • Fluent Bilingual Spanish Speaker
  • Active listening
  • Willingness to learn
  • Communication
  • Leadership
  • Open mindedness
  • Organization
  • Empathy
  • Adaptability
  • Updated advanced sales skills
  • Cash handling
  • Mathematical knowledge
  • Honesty
  • Integrity
  • Phone support
  • Maintaining cash draw allocation
  • Trust
  • Confidentiality
  • Assertiveness
  • Accurate reporting
  • Stress tolerance
  • Integrity and honesty
  • Incident reporting
  • Appointment scheduling
  • Telephone etiquette
  • Patient registration
  • HIPAA compliance
  • Microsoft office
  • Medical billing
  • Referral verification
  • Medical charting
  • Proficient in [software]

Certification

  • Certified fluent bilingual speaker, reader, and writer.
  • Earned a Seal of Biliteracy from the State of Illinois.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Screener/Greeter/Call Center Rep.

Cook County Hospital
02.2022 - Current

Dental Receptionist

Chicago Kidds Pediatric Dentistry
02.2022 - 02.2022

Bank Teller

Central Federal S&L Assc.
08.2019 - 01.2021

Cashier

Supermercado Trejo
06.2018 - 07.2019

Cashier

Villas Bakery
01.2016 - 08.2017

High school diploma -

J.s. Morton East High School

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Miriam E ANDRADE