Miriam Espinosa
Queens,USA
Summary
Proactive property management professional with vast experience in luxury real estate management, including the supervision of daily operations, facilities and vendor management, team leadership, preparation of financials, coordination of renovation projects, leasing, etc. Results-driven professional who is able to adapt to change and continuously seeks opportunity for improvement.
Overview
12
12
years of professional experience
Work History
Community Manager – Luxury Condominiums
FirstService Residential
07.2024 - 12.2024
- In charge of the operation of a luxury condominium association with extensive amenity facilities
- Lead concierge, janitorial and maintenance teams in the provision of excellent customer service
- Liaise between community board, homeowners and vendors
- Responsible for all accounting-related functions, monthly financial reporting and budget preparation
- Coordinate board meetings, prepare meeting minutes and initiate action plan on agreed upon items
Property Manager – Luxury Rental & Commercial Units
GOTHAM
10.2021 - 06.2024
- Responsible for the operation of a luxury high-rise tower including 272 residential apartments and commercial spaces, as well as 26,000 square feet of amenities
- Supervise a 32BJ union team in daily duties with a strong customer focus
- Created lasting tenant relationships and ensure the timely completion of service requests
- Continuously assessed and managed resources in order to accomplish property objectives while monitoring budget
- Participated in the preparation of operating budgets and forecasts, being proactive at identifying priorities and issues while making recommendations to improve operational performance
- Led monthly executive meetings and provided updates on operations agenda
- Ensured timely maintenance of building systems through effective vendor management practices, including bid process, negotiation, coordination of work and review after completion
- Oversaw capital improvement projects including a $500K accessibility improvement project
- Negotiated service contracts and ensured that suppliers are meeting contractual obligations (i.e. HVAC, boilers, cleaning, landscaping, pest control, life safety systems, etc.)
- Processed invoices, managed vendor payment records, orders and delivery logs, and identified and reported discrepancies, while ensuring timely payment
- Prepared monthly financial reports including Vacancy, Arrears, Chargebacks, Expense reports, etc.
- Promoted tenant engagement by helping prepare special events and monthly newsletters
Portfolio Resident Relations Specialist – Remote
AIR Communities
09.2018 - 09.2021
- In charge of tenant relations in a multi-family portfolio of 42 buildings totaling 770 apartments
- Assisted 2 Property Managers in day-to-day operations as well as in the execution of special projects
- Managed all lease renewals from initial offer & negotiation to draft and closing
- Responded to general inquiries, about 50-100 per day
- Acted as liaison between residents, 3rd party vendors and maintenance department for repairs
- Sent mass building notices such as special announcements, service interruptions, reminders of community rules, apartment access requests and others
- Collected and posted rent, fees and other payments and prepared bank deposits
- Process moveouts including receiving notice, scheduling inspections and arranging key returns
- Assisted with leasing activity by processing rental applications and move ins as needed
Executive Assistant / Office Manager
CALIBER ASSOCIATES INC.
05.2014 - 06.2018
- Responsible for daily operations and acting as gatekeeper for President and Head Broker
- Helped recruit, train and provide ongoing support to agents and office staff, including onboarding, supply management, basic technical support and managing user accounts
- Created and maintained new hire’s training manual and training program
- In charge of all bookkeeping including accounts receivable, accounts payable, bank deposits, weekly commission payments and end-of-month accounting reports
- Prepared marketing and performance monthly reports
Office Manager
Brite Solutions
08.2012 - 08.2013
- Successfully assisted in the launch and set up of a US company branch in the Dominican Republic
- In charge of 2 service departments with 30+ employees; handled consumer claims upon escalation
- Responsible for daily operations and the creation of processes and checklists
Education
NY Real Estate Salesperson License -
LCAM (Licensed Community Association Manager) - undefined
Florida DBPR
B.S. degree - Hospitality Management, concentration in Management
Universidad Dominicana O & M
01.2009
Skills
- Facilities Management
- Project Management
- Team Leadership including 32BJ Union
- Problem Solving
- Interpersonal Communication Skills
- Recruiting, Training & Payroll management with ADP & Insperity
- Software knowledge using MS Word, Excel, Power Point, Adobe, Google Suite, Outlook, QuickBooks, Mailchimp
- Property Management systems including Yardi, On-Site, OneSite, ClickPay, BuildingLink, AvidPay
LANGUAGES
English
Spanish
Timeline
Community Manager – Luxury Condominiums
FirstService Residential
07.2024 - 12.2024
Property Manager – Luxury Rental & Commercial Units
GOTHAM
10.2021 - 06.2024
Portfolio Resident Relations Specialist – Remote
AIR Communities
09.2018 - 09.2021
Executive Assistant / Office Manager
CALIBER ASSOCIATES INC.
05.2014 - 06.2018
Office Manager
Brite Solutions
08.2012 - 08.2013
LCAM (Licensed Community Association Manager) - undefined
Florida DBPR
B.S. degree - Hospitality Management, concentration in Management
Universidad Dominicana O & M