Miriam Esquivel
Riverside,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Skilled in addressing and resolving conflicts to maintain team harmony and performance. Dedicated to completing tasks on time and responds to customer needs to drive satisfaction.
Overview
5
5
years of professional experience
Work History
Leader
NGL Transportaion
Riverside, CA
08.2022 - 06.2024
- Inspect finished goods for correct labeling and packaging according to company standards.
- Record data related to production runs in computer systems.
- Verify that labels are applied correctly by visually inspecting them.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Ensured compliance with company safety regulations at all times while on the job.
- Trained new employees on wearhouse operations, policies, and procedures.
- Collaborated with other departments to ensure successful product launches.
- Answered team questions and led them to wanted items.
- Trained new employees on company job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored employee productivity to provide constructive feedback and coaching.
Mobile Expert
MetroPCS
Corona, CA
01.2022 - 06.2022
- Recommended additional accessories or services that would complement the customer's device experience.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
- Organized store by returning merchandise to proper areas and restocked displays.
Housekeeper
Own Business
Corona, CA
01.2019 - 12.2021
- Emptied trash receptacles throughout the property.
- Changed bed linens and towels, tidied up rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Reported any maintenance issues or damage to supervisors immediately.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
Education
ESL English as a Second Language
Norco College
Norco, CA08-2014
high School Diploma
Santiago High School
Corona, CA05-2013
Skills
- Bilingual: Spanish and English
- problem solving
- Cash Handling
- Teamwork and Collaboration
- Customer Service
- Store Organization
- Adaptability and Flexibility
- Team Leadership
- Organizational Skills
- Reliable and Responsible
Timeline
Leader
NGL Transportaion
08.2022 - 06.2024
Mobile Expert
MetroPCS
01.2022 - 06.2022
Housekeeper
Own Business
01.2019 - 12.2021
ESL English as a Second Language
Norco College
high School Diploma
Santiago High School
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