Miriam Fellinger

• As virtual assistant contractor, I have honed my skills in navigating various online platforms, including Upwork, Peopleperhour, Freelancer, and Wishup and multiple NDA clients

• Through these platforms and clients, I have successfully provided Virtual Personal Assistant services, demonstrating expertise in general administrative tasks, calendar management, client communication, and customer service

• My proficiency extends to utilizing popular task management tools like Trello and Asana to enhance communication and streamline workflow effectively

• My role has encompassed an array of responsibilities, from managing calendars and handling client communication to providing customer service and overseeing travel coordination, including ticket and hotel reservations

• Additionally, my expertise extends to online errands, ordering, website creation and editing SEO optimization, social media monitoring, podcast management, and customized portfolio development

• I specialize in crafting unique and personalized portfolios tailored to individual client needs, spanning various industries

• My skills include the creation of industry-specific portfolios, utilizing online portfolio platforms, transforming resumes into dynamic portfolios, and highlighting project-specific and artistic achievements

• Furthermore, I offer portfolio updates and maintenance services to ensure ongoing relevance and consistency

• In the realm of report writing, my proficiency lies in conducting in-depth research on specific topics, gathering and validating data, and generating custom reports based on client requirements

• For email and calendar management, I bring a strategic approach to efficiently handle a high volume of emails, ensuring timely communication, organization, and archiving for easy retrieval

• My expertise extends to managing calendars, scheduling appointments, and coordinating events using tools like Google Calendar and Microsoft Outlook

• As a travel coordinator, I excel in planning and executing travel arrangements, including booking flights, arranging accommodations, and coordinating transportation

• My attention to detail is evident in handling logistics such as visa requirements and itineraries, delivering a stress-free travel experience for clients

• My technological adaptability is showcased through proficiency in systems such as BuildingLink, KeyTrack, Entrata, and Yardi, along with intermediate proficiency in Teamwork, Smartsheet, Trello, Todoist, Hive, Monday.com, and Asana

• These skills underscore my efficiency in managing diverse systems and adapting to evolving technological landscapes

• Overall, my comprehensive experience, coupled with a proactive and strategic approach, positions me as a versatile and valuable asset for executive roles requiring a multifaceted virtual assistant with a proven track record in delivering exceptional services.

• Monitored emails, organized inbox, and prioritized messages for supervisor.

• Answered and screened calls to provide information, schedule appointments and take detailed messages.

• Facilitated smooth operations with proficient data entry and document management for various projects.

• Maintained a well-organized database system for improved information accessibility in daily operations.

• Completed business correspondence, transcription, and data entry.

• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.

• Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.

• Conferred with customers by telephone, chat or email to provide information.

• Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.

• Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.

• Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.

• Set up virtual Zoom meetings, invited guests and disseminated agendas.

• Streamlined administrative processes for increased productivity through effective email management and calendar coordination.

• Kept extensive contact list updated with new contacts and changes to existing contacts.

• Coordinated Skype calls across multiple time zones.

• Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.

• Managed CRM input, exports and clean up.

• Executed travel arrangements by researching and booking flights and accommodations.

• Upheld the highest standard of confidentiality when handling sensitive information related to clients" personal or business affairs.

• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.

• Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.

• Uploaded files for team use on Google Suite and SharePoint.

• Boosted team morale with proactive communication skills that fostered a positive work environment.

• Ordered gifts for clients for holidays and in recognition of special accomplishments.

• Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.

• Entered supervisor's shopping list into online shopping site and coordinated deliveries.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Managed filing system, entered data and completed other clerical tasks.

• Assisted coworkers and staff members with special tasks on daily basis.

• Liaised between clients and vendors and maintained effective lines of communication.

• Performed research to collect and record industry data.

• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Facilitated timely delivery of special projects to meet organizational and departmental objectives.

• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

• Established administrative work procedures to track staff's daily tasks.

• First Aide certified, Signing in visitors, Controlling access to various parts of the building, Issuing visitor badges, Noticing and reporting suspicious activity,
• Handling money and valuables,
• Managing incoming and outgoing packages
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
• Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Completed full building and grounds patrols to spot and investigate concerns.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Investigated suspicious activities and persons to maintain security of premises.
• Wrote detailed reports of all security breaches and investigations.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Issued access cards to authorized personnel to monitor access points.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Streamlined communication between departments, ensuring efficient service delivery to guests.
• Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
• Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
• Outlined and maintained security patching schedule to efficiently address ongoing system issues.
• Performed guard duties by making judgment decisions within proper policy and procedures.
• Screened incoming employees, personal belongings, and shipments for security concerns.
• Managed and supported organization-wide privacy and security management measures.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

• Guarding the gatehouse entrance to the community and delivering exceptional customer service and hospitality while fostering an environment of safety and security
• Provided proper parking passes, maps, and instructs visitors to park in appropriate spaces
• Informed the Security and Emergency Services Supervisor of any inspectors, government representatives, process servers, and law enforcement attempting to enter the community,
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Issued access cards to authorized personnel to monitor access points.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Wrote detailed reports of all security breaches and investigations.
• Investigated suspicious activities and persons to maintain security of premises.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Examined doors, windows and gates to verify security.
• Monitored CCTV cameras and alarm systems for security breaches.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
• Interacted assertively but non-confrontationally with personnel and general public.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to emergency situations to assess and deflect issues.
• Responded quickly to incidents and assessed active situations for security concerns.
• Completed full building and grounds patrols to spot and investigate concerns.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Reported suspicious activities and persons to law enforcement.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Checked and verified photo identification prior to granting facility access.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Observing and remaining vigilant for signs of crime, disorder, hazard, and unusual activity, Patrolling on foot, bicycle, or via a vehicle to check for unsafe conditions, blocked entryways, security violations, mechanical problems, and unauthorized individuals, Verbally and physically de-escalating individuals, as needed, Inspecting all security devices and fire control equipment, Screening members, visitors, and client employees to expedite their admittance to the facility, Responding to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, or inclement weather with calm urgency, Preparing logs and investigative reports, as required, by writing, typing, or entering accurate information that can be easily interpreted by fellow officers and supervisors, Reading and interpreting police reports, local and state law, and procedure manuals, Accurately entering information and maintaining the Lost and Found department log while adhering to the stated restrictions as they appear in the departmental manual, Ensuring that all property removal is conducted within appropriate policy requirements and in accord with client standards, Have a reliable and functional means of communication (i.e., cell phone)

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.
• Checked and verified photo identification prior to granting facility access.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded to emergencies promptly, ensuring the safety of all individuals on site.
• Responded quickly to incidents and assessed active situations for security concerns.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
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• Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
• Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
• Contributed to a safe living environment by enforcing community rules and regulations consistently.
• Assisted in emergency situations, following established protocols and providing support to first responders.
• Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
• Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
• Enhanced building security by conducting regular patrols and monitoring CCTV systems.
• Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
• Managed conflicts professionally using diplomacy and tact, prioritizing the safety of all parties involved.
• Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.
• Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
• Conducted thorough investigations into reported incidents, documenting findings and implementing corrective actions when necessary.
• Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
• Leveraged strong organizational skills in managing lost-and-found items effectively while maintaining confidentiality of personal information for affected parties.
• Served as the first point of contact for residents during off-hours, providing assistance and addressing concerns in a timely manner.
• Facilitated smooth resident move-ins and move-outs, collaborating with staff to ensure a seamless transition.
• Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries promptly.
• Utilized strong communication skills to liaise between residents, staff, and external vendors for seamless service delivery.
• Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
• Supported event planning efforts within the community by coordinating logistics related to guest access and parking arrangements.
• Managed information system regulatory compliance to meet updated guidelines.
• Provided safety reports and data analysis to building managers to inform security processes.
• Screened incoming employees, personal belongings, and shipments for security concerns.
• Managed and supported organization-wide privacy and security management measures.
• Oversaw credentialing activities for all employees, contractors and consultants.
• Performed guard duties by making judgment decisions within proper policy and procedures.
• Guided periodic property safety inspections and oversaw remedial action for potential hazards.
• Outlined and maintained security patching schedule to efficiently address ongoing system issues.
• Monitored CCTV cameras and alarm systems for security breaches.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Examined doors, windows and gates to verify security.
• Issued access cards to authorized personnel to monitor access points.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Wrote detailed reports of all security breaches and investigations.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Investigated suspicious activities and persons to maintain security of premises.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.