Miriam Figueroa Cardona
Farmington
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
11
11
years of professional experience
Work History
Bilingual Teller
Community Bank
08.2024 - Current
- Participated in ongoing training sessions to stay updated on industry regulations, compliance requirements, and emerging trends.
- Collaborated with team members to achieve monthly sales targets through exceptional customer service and product promotion.
- Enhanced customer satisfaction by providing efficient and accurate transaction services in both English and Spanish.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on online banking and mobile banking applications.
Billingual CSR Enrollment Broker
NC EB Maximus
12.2023 - 02.2024
- Provide customer service via telephone to clients regarding the enrollment status for NC Medicaid
- Responsible for choice counseling for health plan and primary care provider (PCP) selection
- Practice active listening in order to identify and address each caller's concerns., Fully understands the issue and then provides appropriate resolution or appropriate direction for next steps
- Answers customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner
- Follows standard operating procedures to ensure consistency and accuracy and communicates with Supervisor or Team Lead regarding any potential needs or concerns
- Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call
Bilingual CRS
MassHealth Maximus
05.2023 - 12.2023
- Answer incoming calls from consumers including the general public, prospective enrollee's, and people assisting enrollee's
- Track and document all inquiries using the applicable systems
- Meet QA and other key performance metrics
- Transfer and refer consumers to appropriate entities according to established guidelines
- Attend meetings and training as requested and maintain up to date knowledge of all programs and systems
- Accessed beneficiaries information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
Customer Service Representative
VT UI CoreStaff Services
11.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Review and submit applications for federal financial or benefits for children/adults in custody of government social services agencies
- Review applications denied and gather documentation to determine if a reconsideration appeal is appropriate
- Ensure case notes are updated with project timelines and with a high level of accuracy
- Perform timely and regular follow up with the appropriate government program
- Performing inbound and outbound calls per client's request
Teacher Assistant
Action for a Better Community Inc.
10.2017 - 11.2022
- Provide support to the teacher to ensure a safe and stimulating educational environment
- Assists the teacher in planning and preparation for daily activities, help with lesson outlines, plans and curricula
- Conduct bi-annual parents/teacher conferences based on running observations and assessments of each child and home visits
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development
- Established positive relationships with students, parents, fellow teachers and school administrators
Lead Teacher
KinderCare
04.2016 - 06.2018
- Maintained secure and disciplined classroom to provide positive learning environment
- Supervised students throughout day, both in classroom and outside during breaks
- Plan curriculum/activities, based on each child's individual needs by using a child centered curriculum (Early Foundation)
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance
- Organized activities to promote physical, mental and social development of each child
- Involved parents in student learning to increase family interaction and student support
- Built and strengthened positive relationships with students, parents and teaching staff
Bilingual Teller
JP Morgan Chase Bank
06.2014 - 06.2016
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Maintained confidentiality of bank records and client information
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner
Education
Certification in Teacher Assistant -
Child Development Associates
Rochester, NY05.2018
High School Diploma -
Isidro A Sanchez
Luquillo, PR05.2005
Skills
- Exceptional Customer Service
- Process Improvement
- Multitasking
- Cash Handling
- Strong Work Ethic
- Office Equipment Operation
- Problem Solving Abilities
- Call Management
- Data Entry
- Microsoft Office Expertise
- Testing and Troubleshooting
- Teamwork and Collaboration
- Inbound and Outbound Calling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bilingual Teller
Community Bank
08.2024 - Current
Billingual CSR Enrollment Broker
NC EB Maximus
12.2023 - 02.2024
Bilingual CRS
MassHealth Maximus
05.2023 - 12.2023
Customer Service Representative
VT UI CoreStaff Services
11.2022 - 04.2023
Teacher Assistant
Action for a Better Community Inc.
10.2017 - 11.2022
Lead Teacher
KinderCare
04.2016 - 06.2018
Bilingual Teller
JP Morgan Chase Bank
06.2014 - 06.2016
Certification in Teacher Assistant -
Child Development Associates
High School Diploma -
Isidro A Sanchez
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