Miriam Flores-Vargas
Rancho Cucamonga,CA
Summary
Knowledgeable and dedicated team player with positive demeanor and proven skills in establishing rapport with clients. Seeking a position in an established medical office supporting physicians, nurses & other medical staff to facilitate patient care. Brining a positive attitude, a desire to learn and succeed in a fast paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Asset Protection Associate
Under Armour
11.2021 - Current
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols
- Promoted culture of accountability among employees through regular performance evaluations focused on asset protection metrics.
- Developed strong relationships with managers and teammates to enhance collaboration efforts for safe working environment.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
Member Experience Associate
Alignment Health Plan Remote
03.2023 - 09.2023
- Communicate with different departments and management to escalate concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Proactively identified potential issues affecting members, taking action to mitigate negative impacts on their experiences.
- Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
- Built strong relationships with members through clear communication, empathy, and active listening skills.
Security Officer
Allied Universal Security Services
03.2014 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Trained new Security Officers in company policies, ensuring consistent knowledge across teammates and adherence to established procedures.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
Cashier
Yoli's Mexican Grill
06.2017 - 05.2019
- Maintained clean and organized workspace's, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Demonstrated versatility by cross-training in various positions in the restaurant to be utilized when required.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
Education
Certificate - Criminal Justice
UEI College
Ontario, CA11.2013
High School Diploma -
Ontario High School
Ontario, CA05.2012
Skills
- HIPPA Regulations
- Self Starter
- Telephone Etiquette
- Conflict resolutions
- Call center experience
- Computer Proficiency
- Bilingual (English/Spanish)
- Microsoft and Excel
- 40 WPM
Certification
Certified and Licensed as a California Security Officer/ Guard
CPR Certificate
Timeline
Member Experience Associate
Alignment Health Plan Remote
03.2023 - 09.2023
Asset Protection Associate
Under Armour
11.2021 - Current
Cashier
Yoli's Mexican Grill
06.2017 - 05.2019
Security Officer
Allied Universal Security Services
03.2014 - 11.2021
Certificate - Criminal Justice
UEI College
High School Diploma -
Ontario High School