Miriam Flores
Portland,Oregon
Summary
I am seeking employment in a busy fast paced environment in which I can utilize my skills and abilities. In addition I would like the opportunity to work in a diverse and challenging environment which will aid in the assistance of my professional growth and development. I am an outgoing easy and fast learner person that is always striving to learn new and interesting things, I'm also a clean and organized person that is always making sure that everything I do it is detailed, I believe that when we are dealing with Patient's health detailed should be number one right after patients satisfaction and comforting. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Associate
Sears
- I work as a retail sales Customer Service position which duties included greeting customers, directing Customers to appropriate departments, answering multi-line phones in professional manner while cashiering And assisting customers; managing and balancing till, accounting for overages/shortages and maintain Register area
- Maintain product knowledge, such as new feed, seasonal items, as well as sale items
- Handle Customer complaints in effective manner; be responsible to learn new computer software applicable to sales
- Communicate over radios in a clear and affective manner
Woodstock Chiropractic Clinic
- Fill schedule when needed, Pull charts for patients who are missing information in files, Used multi phone lines, Faxed insurance statuses, Scanning Documents/filling, and entering Documents, Verifying Insurance, Greeting People, Translating for patients
Manager
Taco Bell
- Taking orders for Costumers, Food prepping, Knowledge of food Handling, Standing, bending for more than 8 hrs, lifting up to 80lbs, opening and closing restaurants, Greeting People
Assistant Manager
Rose City Dental
07.2020 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Acted as first point of contact and set appointments for prospective clients.
- Called customers to coordinate schedules and set appointments.
- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
- Documented calls and appointments using. Eagle soft
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Office Manager
Clearsky Dental
11.2019 - 01.2020
- Call to confirm commercial and private insurance, Schedule appointments with patients, Check patients in/out, Making Recall Calls, Fill schedule when needed, Pull charts for patients who are missing information in files, Used multi phone lines, Faxed insurance status, Sent out claims to insurance company, New patient with Cap/ ODS insurance check eligibility, Translating English to Spanish, setting up follow up appointments, Translating clinical procedures to Patients, Presenting Ortho Treatment plans, Setting up contracts as well as explain payment options, Helping out Dr
- Chart for NP for Orthodontic Diagnosis worksheet, Writing and sending out referrals for specialist, Making sure all patients are schedule accordingly for their treatment, Making sure all patients are up to date with cleanings as well as any treatment they might need, Depositing Insurance payments, paying all clinical bills
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
Apex Dental
07.2013 - 05.2017
- Knowledge in all general dentistry procedures, Charting, Infection Control, Sterilization, Patient Education, Flossing, Fluoride application, Verifying Private Insurance, Knowledge of HIPPA, Walking Patients out, Explaining Treatment Plans, Collection of payments, Scheduling, consults with patients for Endo, and Perio referrals, Setting up appointments for Ortho consults, as well as Oral surgeon, and pediatric and all other front office duties, Assisted multiple dentists, Great front office assistant, Call to confirm commercial and private insurance, Schedule appointments with patients, Check patients in/out, Making Recall Calls, Fill schedule when needed, Pull charts for patients who are missing information in files, Used multi phone lines, Faxed insurance status, Sent out claims to insurance company, New patient with Cap/ ODS insurance check eligibility, Translating English to Spanish, setting up follow up appointments, Translating clinical procedures to Patients, Presenting Ortho Treatment plans, Setting up contracts as well as explain payment options, Helping out Dr
- Chart for NP for Orthodontic Diagnosis worksheet, Writing and sending out letter for GP's after consults, Making sure all patients are schedule accordingly for their adjustments, Making sure all patients are up to date with cleanings as well as any treatment they might need, Translating clinical procedures to Patients
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Patient Care Coordinator
Dental Care Today
03.2013 - 02.2015
- Knowledge in all general dentistry procedures, Charting, Infection Control, Sterilization, Patient Education, Flossing, Fluoride application, Verifying Private Insurance, Knowledge of HIPPA, Walking Patients out, Explaining Treatment Plans, Collection of payments, Scheduling, consults with patients for Endo, and Perio referrals, Setting up appointments for Ortho consults, as well as Oral surgeon, and pediatric and all other front office duties, Assisted multiple dentists, Great front office assistant, Call to confirm commercial and private insurance, Schedule appointments with patients, Check patients in/out, Making Recall Calls, Fill schedule when needed, Pull charts for patients who are missing information in files, Used multi phone lines, Faxed insurance status, Sent out claims to insurance company, New patient with Cap/ ODS insurance check eligibility, Translating English to Spanish, setting up follow up appointments, Translating clinical procedures to Patients
Office Manager
Ranieu Family Dental
05.2010 - 12.2012
- Knowledge in all general dentistry procedures, Charting, Infection Control, Sterilization, Patient Education, Flossing, Fluoride application, Digital X-Ray, Knowledge of HIPPA, Walking Patients out, explainig Treatment Plans, Collection of payments, Scheduling, and all other front office duties, Great front office assistant, Call to confirm commercial and private insurance, Schedule appointments with patients, Check patients in/out, Making Recall Calls, Fill schedule when needed, Pull charts for patients who are missing information in files, Used multi phone lines, Faxed insurance status, Sent out claims to insurance company, New patient with Cap/ ODS insurance check eligibility, Translating English to Spanish, setting up follow up appointments, Translating clinical procedures to Patients
Education
Parkrose High School
Portland, ORSkills
Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Goal-Oriented
- Outgoing Personality
- Money Handling
- Flexible Schedule
- Meeting deadlines
- Professional Demeanor
- Adapt to diverse groups
- Payment Processing
- Strategic Planning
References
- Stephanie Pardo, (503) 708-1591
- Jesus Landeros, (971)404-1748
- Helen Tran, (503) 929-8579
- Dr. Jason Lee DMD, (503)841-9659
- Leanne Woo, (503)764-8603
Timeline
Assistant Manager
Rose City Dental
07.2020 - 05.2024
Office Manager
Clearsky Dental
11.2019 - 01.2020
Office Manager
Apex Dental
07.2013 - 05.2017
Patient Care Coordinator
Dental Care Today
03.2013 - 02.2015
Office Manager
Ranieu Family Dental
05.2010 - 12.2012
Sales Associate
Sears
Woodstock Chiropractic Clinic
Manager
Taco Bell
Parkrose High School