Miriam Fuentes
Chicago,USA
Summary
Bilingual and highly motivated Park & Recreation employee who has demonstrated 31.25 years of Aquatics experience in all areas of related operations and administration. I am looking to secure a challenging and rewarding position that will utilize my management skills, knowledge, experiences, and numerous certifications. I have expertise in aquatic operations, various training, special events planning & coordinating, scheduling, personnel/budget management, and marketing initiatives. In 2008, I developed and launched a new program, Chicago Park District Swim Club, with Beaches & Pools. This resulted in multiple Swim Club locations across the city with over 2,000+ athletes sanctioned to a highest level of swim meets across Illinois and neighborhood states. I have continued my professional development and education by attending multiple trainings within and outside of the Chicago Park District. I am eager to transfer my knowledge and skills towards this new position as a Salon Supervisor.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Manager & Founder
HEART OF CHICAGO LLC
02.2018 - Current
- Small business owner American Red Cross Instructor Trainer, helping save lives
- Communicate with sales, request in-voice/ ensure invoices are submitted for payment, request purchase orders, track inventory and monitor tracking systems to determine sales priorities orders
- Assess budget spending & business needs and adjust as necessary
- Monitor industry news for competitive information and customers trends
- Update upcoming classes on website, marketing/ social media
- Create and send invoice to customer and monitor expense/ revenue for IRS
- Comply with State law and keep up to date LLC, insurance and account.
- Certify and renew participants, instructors
Salon Supervisor
East Bank Club
06.1991 - Current
- Oversaw daily salon operations, ensuring exceptional customer service and satisfaction.
- Streamlined appointment scheduling processes, improving client flow and reducing wait times.
- Analyzed customer feedback to identify areas for improvement and enhance service offerings.
- Cultivated a positive work environment, fostering teamwork and employee motivation among staff members.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Various positions
EAST BANK CLUB
06.1991 - Current
- Children Activity Center Attendance, Salon Receptionist, Women's Locker Room, Coat Check, Phone Booth Operator, Spa Receptionist
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Aquatic Training Specialist
CHICAGO PARK DISTRICT
05.2007 - 09.2023
- Establish & oversee CPD swim club program and supervise 4 aquatic coaches
- Partner and promote diversity with USA Swimming
- Assist with an advisory/ parent boosters and obtain donations
- Oversee & coordinate special events, staff, and in-service training
- Modify & oversee city wide youth/ teen and adult swim meets, spring and summer junior guards
- Perform related duties and process necessary forms as required
- Partake in bargaining committee and assisted with SEIU Local 73 new contract with the Chicago Park District
Monthly Natatorium Instructor
CHICAGO PARK DISTRICT
12.2004 - 05.2007
- Officiate and coach swim meets/ tournaments
- Support & manage staff various locations (indoor & outdoor/ beaches)
- Create biweekly work schedules, payroll and coordinate/ run programming (sports 37, swim lessons, swim team, water polo, junior guards, water aerobics, tiny tots, parent and tots)
- Assist with year round assessment
Hourly Instructor (Seasonal until 2015)
CHICAGO PARK DISTRICT
09.2001 - 12.2004
- Manage my own location/ program with supervise staff at various locations
- Reinforce policies and procedures and supervise/ schedule staff
- Develop and implement lessons and assisted with direct programming (tiny tots, learn to swim, adult learn to swim , swim team, water polo, junior guards and aquatic exercises, sports 37 and parent and tots)
- Help get started new event (mock test) for Sports 37
Education
High School Diploma -
Morgan Park
Chicago, IL06-1994
Malcolm X College
Chicago, IL09-1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Inventory management
- Positive attitude
- Attention to detail
- Problem-solving
- Excellent communication
- Scheduling and coordinating
- Good judgment
Accomplishments
- Supervised team of 1,000+ staff members.
Affiliations
- American Red Cross
- SEIU Local 73
- USA Swimming
- USA Water Polo
- Illinois Swimming Inc.
- American Swimming Coaches Association (ASCA)
Certification
- O2
- Asthma Inhaler Training
- Babysitter's Training
- Babysitters Training Instructor
- Babysitter's Training Instructor/ IT Recertification Assessment
- BBP Training
- CPR/AED for Professional Rescuers Instructor/ IT Recertification Assessment
- Epi Pen Training
- FA/ CPR/ AED IT
- LG/ FA/ CPR/ AED
- LGI Instructor
- LGI IT
- Lifeguard Management
- LG Water Front with Bundle 1 Review
- Safe Sports Training
- Safety Training for Swim Coaches
- USA Swimming
- USA Water Polo
- USA Swimming Club Leadership and Business Management School
- WSI
- WSI Trainer
- Wilderness & Remote FA Bridging Training for Instructors & IT
- US Center for Safe Sports Trained
- American Swimming Coaches Association (ASCA) Levels 1-3
- American Swimming Coaches Association Foundations of Coaching
- CDC Heads Up Concussion Training for Youth Sports Coaches
Languages
English
Spanish
Interests
- Swimming
- Gym Workouts
- Team Sports
Timeline
Manager & Founder
HEART OF CHICAGO LLC
02.2018 - Current
Aquatic Training Specialist
CHICAGO PARK DISTRICT
05.2007 - 09.2023
Monthly Natatorium Instructor
CHICAGO PARK DISTRICT
12.2004 - 05.2007
Hourly Instructor (Seasonal until 2015)
CHICAGO PARK DISTRICT
09.2001 - 12.2004
Salon Supervisor
East Bank Club
06.1991 - Current
Various positions
EAST BANK CLUB
06.1991 - Current
High School Diploma -
Morgan Park
Malcolm X College