Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miriam Gallarzo

Hurst

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in team management and operational efficiency. Results-oriented professional with extensive expertise in managing multiple sites and optimizing operational processes. Renowned for fostering teamwork and driving results through effective communication and strategic planning. Reliable and adaptable, consistently meeting organizational goals with focus on continuous improvement and operational excellence.

Overview

17
17
years of professional experience

Work History

Area Supervisor

McDonald's
03.2022 - 05.2025
  • Assisted in daily operational tasks to ensure smooth workflow and employee productivity.
  • Supported team members in achieving project goals through effective communication and collaboration.
  • Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.

General Manager

McDonald's
08.2017 - 03.2022
  • Led operational efficiency initiatives, improving service speed and customer satisfaction.
  • Developed training programs to enhance staff performance and retention rates.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Implemented quality control measures to ensure compliance with health and safety standards.
  • Cultivated a positive team culture, fostering collaboration and high morale among staff members.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

McDonald's
05.2008 - 07.2017
  • Analyzed sales data to identify trends, driving targeted marketing strategies for increased revenue.
  • Oversaw daily operations, ensuring alignment with corporate policies and brand standards.
  • Developed training programs to enhance staff performance and retention rates.
  • Led operational efficiency initiatives, improving service speed and customer satisfaction.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Lewisville High School
Lewisville

Skills

  • Team management
  • Task delegation
  • Multi-unit management
  • Inventory control
  • Quality control
  • Profitability optimization
  • Work planning and scheduling
  • Multitasking and prioritizing
  • Team building and motivation
  • Goal setting and achievement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Area Supervisor

McDonald's
03.2022 - 05.2025

General Manager

McDonald's
08.2017 - 03.2022

General Manager

McDonald's
05.2008 - 07.2017

Lewisville High School

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