Miriam Gibson
Forney,TEXAS
Summary
Dynamic bilingual educator and skilled customer service professional, fluent in English and Spanish, adept in problem-solving and collaboration, enhancing both educational and customer service outcomes. I am a hard worker who is determined to learn the new field of mortgage lending. I am a full-time teacher who is continuously preparing for the mortgage world by taking credit classes to expand my knowledge in the field of banking to embark in my new career.
Overview
21
21
years of professional experience
Work History
4th Grade Bilingual Teacher
Mesquite Independent School District, MISD
08.2015 - Current
- Collaborated with fellow educators to develop interdisciplinary lesson plans, enriching students'' educational experiences.
- Evaluated and selected instructional materials that aligned with curriculum objectives and facilitated successful language acquisition for all students.
- Led dynamic classroom discussions to inspire critical thinking and deeper understanding of subject matter.
- Mentored struggling students one-on-one to address specific challenges and bolster overall academic achievement.
- Developed thought-provoking lessons that fostered rich dialogue, resulting in increased knowledge acquisition and academic success.
- Adapted teaching methods in response to evolving classroom dynamics, ensuring a consistently effective learning environment.
- Cultivated a positive classroom culture through proactive behavior management strategies, fostering mutual respect among students.
- Incorporated cultural elements from both languages into lessons, promoting global awareness and appreciation for diversity.
- Attended students' concerts, sporting events and performances to offer support and encourage extracurricular activities.
1st Grade Bilingual Elementary Teacher
Dallas Independent School District, DISD
01.2014 - 08.2015
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Benefits Service Representative
Milliman, Inc.
02.2006 - 06.2013
- Managed annual open enrollment process, ensuring a smooth transition for employees updating their 401k benefit selections.
- Streamlined benefits administration for improved accuracy and timeliness in 401k distributions such as 59.5 withdrawals, hardships, rollovers and lump sum distributions.
- Provided exceptional customer service when assisting employees with questions or concerns about their 401Ks/Pension benefits.
- Assisted with implementation of pension calculations to commence annuities, lump sums, and death benefits.
Customer Service Coordinator
Compass Bank
06.2003 - 01.2006
- Performed teller, personal banker and business line functions during high-volume business periods to offer expeditious service to customers.
- Contributed to the achievement of branch sales goals through targeted marketing efforts focused on attracting new customers while retaining existing clientele.
- Implemented security measures to maintain the safety of bank assets and confidential information such as dual control for vault/ATM balancing, cashier's checks inventory, and CTR processing for large cash deposits.
- Managed cash inventory, ensuring sufficient funds were available for daily transactions via the Loomis automated system.
Education
Associate of Applied Science - Mortgage Banking
Dallas College
Dallas, TX08.2025
NMLS ID: 2618188 - Mortgage Loan Originator
NMLS
08.2024
Master of Education - Education
Texas A&M
Commerce, TX12.2023
Bachelor of Science - Multidisciplinary Studies
Texas Tech
Lubbock, TX12.2013
Associate of Arts - Teaching - Early Childhood
Dallas College
Dallas12.2012
Skills
- Texas - SML Mortgage Loan Originator- Approved/Inactive Licensed Mortgage Loan Originator
- NMLS Registration - 2618188
- Fluent in English and Spanish
- Attention to Detail
- Customer Service
- Active Listening and Learning
- Proficient in 10-key
- Financial Accounting
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
4th Grade Bilingual Teacher
Mesquite Independent School District, MISD
08.2015 - Current
1st Grade Bilingual Elementary Teacher
Dallas Independent School District, DISD
01.2014 - 08.2015
Benefits Service Representative
Milliman, Inc.
02.2006 - 06.2013
Customer Service Coordinator
Compass Bank
06.2003 - 01.2006
Associate of Applied Science - Mortgage Banking
Dallas College
NMLS ID: 2618188 - Mortgage Loan Originator
NMLS
Master of Education - Education
Texas A&M
Bachelor of Science - Multidisciplinary Studies
Texas Tech
Associate of Arts - Teaching - Early Childhood
Dallas College
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