Over 5 years in Telecom/Wireless experience Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Hi, I’m
Miriam Gomez-Arellano
Los Angeles,CA
Summary
Overview
24
years of professional experience
1
Certification
Work History
Advantage Engineers A Network Connex Company
Project Manager
06.2021 - 09.2022
Job overview
- Responsible for scheduling, forecasting, and tracking the project and team deliverables for, T-Mobile, AT&T, and SoCal Gas
- Managed and delegated workflow to maximize productivity
- Effectively created work plans, manage resource planning, set & track goals, implement process improvement, and submit timely project reporting
- Developed project work plans and recovery plans to maintain project objectives
- Performed Quality Control reviews of documents and plans for accuracy and completeness
- Implemented operational protocols to deliver and measure the quality of our services
- Accountable for the deployment of workload schedules, project execution, delivery within budget, and quality of all project elements
- Served as stake holder contact on assigned projects to keep them informed and respond to their needs
- Build, developed, improved, and expanded relationships with key clients within the market
- Attended all necessary meetings and was the primary contact with the stake holder
- Understood and implemented the needs of the stake regarding the process and/or schedule changes
- Maintained open and positive working relationships with the stake holder and the team
- Provided constant and consistent feedback to the stake holder
- Submitted Purchase Order (PO) requests to stake holders, work with stake holder to obtain PO, tracked work completed to invoice against PO, and regularly reported to management
- Developed project work plans and recovery plans to maintain project objectives
- Created an atmosphere of teamwork and collaboration, while fostering employee engagement
- Actively coached and mentored team members to insure employee growth and success
- Identify and solicit resources for training and employee education to ensure employees have sound knowledge on technical and business practices
- Fostered the use of new/innovative concepts in the development of project designs and proposals
- Encouraged team to seek advice from technical experts in the industry to be more successful, efficient, and timely
- Always promoted a strong Safety Culture with staff and contractors
- Oversee development of complex work plans in accordance with schedule, budget, and quality of projects
- Trained employees to learn sound technical and business practices and to enhance corporate objectives
- Provided oversight and leadership for team members, consultants, and contractors to complete project assignments on schedule
- Assisted Department Manager or Divisional VP
- Trained employees on procedures for T-Mobile Magenta Build
- Trained employee on procedures for becoming a project manager.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Developed and implemented strategic project plans to meet business objectives.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Advantage Engineers A Network Connex Company
Project Coordinator
06.2019 - 06.2021
Job overview
- Support Project Managers in Right of Way CRAN Deployments
- Review Extenet package for T-Mobile
- Supported the Project Manager in QA for T-Mobile NorCAL Sites
- In charge of the Shot Clock Tracker for AT&T Sites
- Regulatory Compliance submittals for AT&T through ICOMPLY
- Trained new employees on procedures, how to read drawings, cold call calling to complete project research, and guidelines
- Assisted Divisional VP with T-Mobile SoCal Gas and AT&T projects.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to T-Mobile.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Advantage Engineers A Network Connex Company
Administrative Assistant
04.2017 - 06.2019
Job overview
- Worked closely with the Divisional VP to develop Portal
- Assisted Divisional VP with T-Mobile and AT&T projects
- Assisted Divisional VP special tasks on daily basis.
- Assisted Project Managers with T-Mobile, Extenet, and AT&T projects
- Assisted Project Managers with special tasks on daily basis.
- Trained new employees procedures and process
- Trained new employees on cold calling
- Assisted Project Managers on daily tasks such as project research
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy..
- Volunteered to help with special projects of varying degrees of complexity.
Bank of America
Merchant Teller
04.2000 - 08.2006
Job overview
- Educated customers on online banking and mobile banking applications.
- Established rapport with new clients to increase satisfaction and loyalty.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Assisted with training of new tellers on policies and procedures.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Dual Process
- Identified sales opportunities and referred customers to branch partners in financial services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Cross-sold credit cards, loans and other bank products.
- Processed customer transactions promptly, minimizing wait times.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained accurate records of customer transactions in line with bank procedures.
- Handled various accounting transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced, and add cash to ATM’s.
Dillard’s
Sales Associate
06.1999 - 04.2000
Job overview
- Assisted customer choose the best hang bag and accessories
- Trained new employees on customer service, money handling and organizing strategies.
- Engaged with customers to build rapport and loyalty.
- Opening and closing
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
JC Penney
Sales Associate
11.1998 - 02.1999
Job overview
- Engaged with customers to build rapport and loyalty.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Contributed to team objectives in fast-paced environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed, maintained and utilized diverse client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
- Informed customers of promotions to increase sales productivity and volume.
Education
El Paso Community CollegeEl Paso, TX
No Degree from Accounting
University Overview
Southwest Texas State University San Marcos, TX
No Degree from Accoutning
University Overview
Socorro High SchoolEl Paso, TX
High School Diploma
05.1995
University Overview
Skills
- Knowledgeable in GIS systems
- FCC Regulation Site Acquisition for Telecom
- Able to read engineering drawings
- Utility Research for Aerial and Underground
- QA Inspection per GO 95
- ElemenT
- MagentaBuild
- SWIFTTRAC
- FileNet
- ICOMPLY
- PACE
- Portal
- Social Media
- Microsoft Office 365
- Project Management
- Staff Training
- Project Planning
- Team Bonding
- Conflict Management
- Construction Management
- Quality Assurance and Control
- Client Relations
- Budgeting and Forecasting
- Project Records
- Project Drawings
- Project Deadlines
- Forecasting
- Bid Reviewing
- Presentations
Certification
- Cursa PMP - Project Management Professional LVL 1
- LinkedIn Learning Construction Management: Planning and Scheduling
- LinkedIn Learning Project Management: Government Projects
References:
References:
Walter Callejas
Vice President Southwest Region
Advantage Engineers, a Network Connex Company
Business: (818) 582-4917 ext. 4113
Mobile: (626) 488-2467
Laura Cockeram
Program Manager
Advantage Engineers, a Network Connex Company
Mobile: (805) 404-6792
Juan Maldonado
Program Manager
Advantage Engineers, a Network Connex Company
Mobile: 818 359-4766
Diego Gomez
Project Coordinator III
Advantage Engineers, a Network Connex Company
Mobile: 818-744-3992
Shannon McNamara
Project Specialist III
NextGen | GTA: A Kelly Telecom Company
Mobile: 510-207-8545
Timeline
Project Manager
Advantage Engineers A Network Connex Company
06.2021 - 09.2022
Project Coordinator
Advantage Engineers A Network Connex Company
06.2019 - 06.2021
Administrative Assistant
Advantage Engineers A Network Connex Company
04.2017 - 06.2019
Merchant Teller
Bank of America
04.2000 - 08.2006
Sales Associate
Dillard’s
06.1999 - 04.2000
Sales Associate
JC Penney
11.1998 - 02.1999
El Paso Community College
No Degree from Accounting
Southwest Texas State University
No Degree from Accoutning
Socorro High School
High School Diploma
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