Miriam Gonzalez
Houston,TX
Summary
Service-focused professional and friendly team player with a proven ability to cultivate productive working relationships. Six years of experience in the customer service industry, thriving under pressure while delivering timely and efficient solutions. Recognized for an energetic and professional demeanor, complemented by a detail-oriented, reliable, and trustworthy work ethic. Fast learner who embraces challenges and is eager to acquire new skills in dynamic environments.
Overview
5
5
years of professional experience
Work History
Kennel Technician
Metro Paws Animal Hospital
12.2019 - 01.2021
- Assisted in daily care and feeding of animals to ensure optimal health and well-being.
- Monitored animal behavior and health, reporting any concerns to veterinary staff promptly.
- Administered medications under veterinarian supervision, ensuring accurate dosages and schedules.
- Developed efficient workflows for animal care routines, enhancing overall operational efficiency.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
- Reset procedure rooms between appointments and disinfected equipment.
Receptionist
Underdog Kennels
09.2019 - 12.2019
- Managed front desk operations, ensuring efficient handling of customer inquiries and appointments.
- Coordinated communication between clients and kennel staff, enhancing service delivery.
- Maintained accurate records of pet boarding schedules and client information using kennel management software.
- Assisted in training new reception staff on operational procedures and customer service standards.
- Processed payments and handled transactions accurately to ensure smooth financial operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
Call Center Agent
Partnership Employment
11.2018 - 09.2019
- Managed high-volume inbound calls, ensuring customer satisfaction and issue resolution.
- Resolved complex customer inquiries by utilizing product knowledge and problem-solving skills.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Identified and resolved discrepancies and errors in customer accounts.
Receptionist/Cashier
Don Herring Mitsubishi
07.2017 - 10.2018
- Welcomed guests and clients in an upbeat and friendly manner.
- Managed and controlled office supply inventory to ensure timely ordering and requisition of depleted or low-level stock.
- Managed clerical needs of the company, including copying, faxing, filing and office shipments.
- Answered and directed incoming calls using multi-line telephone systems...
- Processed incoming calls and inquiries, providing accurate information to customers promptly.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines..
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Home Depot
07.2016 - 07.2017
- Assisted customers in product selection and provided expert knowledge on home improvement solutions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
Front End Supervisor
DD'S Discount
08.2015 - 07.2016
- Supervised front end operations, ensuring efficient customer service and smooth transactions.
- Trained and mentored team members on best practices for cash handling and customer engagement.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Conducted regular audits of cash drawers to ensure accuracy and adherence to company policies.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
Education
Associates - Science
Mountain View Community College
01.2021
Skills
- Care monitoring
- Multitasking Abilities
- Customer service
- File organization
- Multi-line phone operation
- Appointment setting
- Data entry
- Cash management
- Office organization
- Typing speed
- Problem-solving
- Drawer balancing
Languages
English
Native or Bilingual
Timeline
Kennel Technician
Metro Paws Animal Hospital
12.2019 - 01.2021
Receptionist
Underdog Kennels
09.2019 - 12.2019
Call Center Agent
Partnership Employment
11.2018 - 09.2019
Receptionist/Cashier
Don Herring Mitsubishi
07.2017 - 10.2018
Sales Associate
Home Depot
07.2016 - 07.2017
Front End Supervisor
DD'S Discount
08.2015 - 07.2016
Associates - Science
Mountain View Community College