Miriam gonzalez
wylie,tx
Summary
Highly skilled data entry and customer service manager with a proven track record of accurately inputting information and delivering exceptional customer experiences. Detail-oriented and efficient in managing teams and ensuring smooth operations.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Dds Discount
Garland, TX
12.2023 - 11.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained organized cash register area to ensure smooth operations during peak hours.
- Managed cash handling procedures, ensuring compliance with company policies and protocols.
- Resolved customer complaints promptly, improving overall store reputation and client retention.
- Monitored inventory levels, facilitating timely restocking of merchandise to meet demand.
- Trained new staff on customer service techniques and operational procedures for efficiency.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
Administrative Assistant
oliveras concrete
Dallas , TX
01.2017 - 12.2023
- Managed scheduling and coordination of office activities to enhance operational efficiency.
- Developed and maintained filing systems to ensure easy access to important documents.
- Provided support to executives by managing calendars and prioritizing appointments effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Translated documents and communications between clients and stakeholders in diverse settings.
- Interpreted verbal exchanges in high-stakes meetings, ensuring clarity and precision.
Customer Service Representative
Comcast Company
06.2016 - 03.2020
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Assisted in training new staff on customer service protocols and best practices.
- Managed escalated issues, providing solutions to enhance customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed customer feedback trends to identify areas for improvement in service offerings.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager
kwik cash
Odessa, TX
03.2015 - 05.2019
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented process improvements, resulting in increased operational efficiency and reduced errors.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Engaged with customers to resolve issues effectively, enhancing overall satisfaction and loyalty.
- Led closing operations, ensuring compliance with company policies and procedures.
- Enhanced operational efficiency by streamlining closing processes and workflows.
- Trained and mentored new cashiers, enhancing team efficiency and service quality.
- Managed cash handling processes, ensuring accuracy in transactions and accountability.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Collaborated with management on staff scheduling, optimizing workforce allocation for peak hours.
Assistant Manager
kent kwik
Midland, TX
01.2015 - 01.2017
- Assisted in training new managers at nearby locations, sharing best practices learned from managing a closing store environment successfully.
- Maintained customer satisfaction throughout store closure process by addressing concerns promptly and professionally.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Implemented best practices for transaction processing, reducing errors and enhancing workflow efficiency.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Some College (No Degree) - Certify Nursing Assistant
Oscar Dean Wyatt High School
fort worthSkills
- Customer service
- Reliability and punctuality
- Patience and composure
- Customer satisfaction
- Data entry
- Documentation skills
- Multitasking and organization
- Help desk support
- Technical support
- Password resets
- Troubleshooting
Languages
english Advanced
spanish Advanced
Timeline
Customer Service Cashier
Dds Discount
12.2023 - 11.2025
Administrative Assistant
oliveras concrete
01.2017 - 12.2023
Customer Service Representative
Comcast Company
06.2016 - 03.2020
Assistant Manager
kwik cash
03.2015 - 05.2019
Assistant Manager
kent kwik
01.2015 - 01.2017
Some College (No Degree) - Certify Nursing Assistant
Oscar Dean Wyatt High School