Miriam Gordon
Bucoda,WA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
Thurston 911 Communications, TCOMM
03.2005 - 07.2024
- Receive and independently prioritize emergency and non-emergency telephone calls from the public and enter the information received into the computer-aided dispatch (CAD) system
- Operate a multi-frequency radio and CAD to dispatch the appropriate public safety agencies including police, fire and emergency medical units to calls for service
- Regularly use ACCESS, WACIC and NCIC to provide confidential information to officers including but not limited to driver’s checks, warrants, vehicle registrations, protection orders and missing/runaway person information
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted callers in emergency situations with appropriate information, support and pre-arrival instructions.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Reduced risks and emergency response issues by observing public safety field units.
Communications Training Officer
Thurston 911 Communications, TCOMM
07.2021 - 02.2024
- Provide a variety of training that range from one- on-one training, classroom instruction to curricula design and implementation
- Under the direction of the Training Supervisor, this position has a direct impact upon the quality of the Center’s delivery of public safety services including the application of policies and procedures and superior customer service to co-workers, customers, citizens and the public safety community.
- Evaluated employee progress and provided constructive feedback, resulting in stronger communication practices within the organization.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Communications Officer
Washington State Patrol, Communications Division
08.2003 - 03.2005
- Receive, relay, and dispatch emergency calls for service to troopers, other state law enforcement agencies and communication centers
- Provide assistance to the public via telephone or in person
- Utilize computer-aided dispatch (CAD) to record, evaluate and relay reports of crimes or incidents reported via emergency 9-1-1 lines to troopers
- Use several different databases to obtain driver’s license information, vehicle registrations, wanted information on individuals or items
- Also utilize the state Access teletype system
- Operate a multi-frequency radio console, multi-line telephone system, computer terminal, fax machine, private line intercom system, and other data recording equipment.
President
South Bay Firefighter’s Association
01.2001 - 01.2004
- Directed monthly meetings, provided necessary leadership to other association members and worked as a team with them to organize and facilitate special events and fund-raisers
- Provided reports to other board and association members to provide an overview on the Association’s status on a monthly basis
- Developed, organized and carried out a plan to raise money for the non-profit organization by planning and coordinating the Association’s Holiday Bazaar
- Recruited local vendors to rent a space and display their goods and developing a marketing plan and implementing it in order to sufficiently advertise the event
- Was also responsible for gathering feed back from all parties involved as to how well the event was organized and comments on how things could have been improved and then would compile the information together and analyze it so it could be presented to other boards members.
Office Assistant Senior
Washington State Patrol, Fire Protection Bureau
11.2001 - 08.2003
- Perform tasks such as composing and typing letters, entering employee TARs and Travel into KOPs and TVS computer systems
- Process and track Vehicle Repair Authorizations for repairs to division vehicles
- Compile data and enter it into multiple databases to track and analyze special projects
- Build and maintain Excel spreadsheets to track spending of money from special grants and budgeted funds
- Ordered and maintained office supplies, processed A-19 vouchers for payment of goods received and made travel and flight arrangements
- Also participated as a committee member in organizing the Washington State Fallen Firefighter’s Memorial service which is held annually to honor the lives of firefighters that have died in the line of duty.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
Office Trainee
Washington State Patrol, Investigative Assistance Division
01.2001 - 07.2001
- Perform tasks such as composing and typing letters, entering TARs and Travel into the KOPs system, tracking and processing Vehicle Repair Authorizations (VRA), entering information into data bases, generating a monthly budget expense report, processing A-19 vouchers for payment and making travel and flight arrangements
- Prepared letters of invite to send to local drug task forces for the division’s Task Force Commander’s Conference that was held twice a year
- Worked with a representative from the hotel/conference center to make reservations for attendees, reserve conference rooms and make other special arrangements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Maintained and updated office records, both digital and physical.
- Scheduled and coordinated travel arrangements for office staff members.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Temporary Office Assistant Senior
Washington State Patrol, Human Resource Division
08.2000 - 12.2000
- Perform tasks such as composing and typing letters, checking monthly and daily reports to ensure accuracy and preparing new employee packages
- Recorded and filed background checks, tracked probationary reports on commissioned employees and provided back up coverage on a multiple line phone.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained and updated office records, both digital and physical.
Volunteer Receptionist
Thurston County Fire Protection District #8
01.1998 - 01.2000
- Primary responsibility in assisting the departments Administrative Secretary by meeting and greeting customers, answering a multiple line phone, copying, filing, auditing bills and assembling meeting packets for the department’s commissioner’s meeting
- Also entered medical data in the Fire Programs data base.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Business Administration
South Puget Sound Community College
Olympia, WAHigh School Diploma -
North Thurston High School
Lacey, WA06.2000
Skills
- Stress Tolerance
- Call prioritization
- 911 System Information Databases
- Law Enforcement Collaboration
- CPR and First Aid
- Active Listening
- Prioritizing Situations
- Decision-Making
- Emergency Medical Instruction/Dispatch
- Good Judgment
- Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Organizational Skills
- Public Safety Telecommunicator (PST)
- Coaching and Mentoring
- Police and fire procedures
- Self Motivation
- Effective Communication
- Attention to Detail
- Excellent Communication
- Communications Training Officer (CTO)
Accomplishments
In 2007 received the WA State APCO Telecommunicator of the Year Award for Exemplinary Handling of a Critical Incident as well as my departments Employee of the Year Award.
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- First Aid/CPR Certified
Timeline
Communications Training Officer
Thurston 911 Communications, TCOMM
07.2021 - 02.2024
Public Safety Telecommunicator
Thurston 911 Communications, TCOMM
03.2005 - 07.2024
Communications Officer
Washington State Patrol, Communications Division
08.2003 - 03.2005
Office Assistant Senior
Washington State Patrol, Fire Protection Bureau
11.2001 - 08.2003
President
South Bay Firefighter’s Association
01.2001 - 01.2004
Office Trainee
Washington State Patrol, Investigative Assistance Division
01.2001 - 07.2001
Temporary Office Assistant Senior
Washington State Patrol, Human Resource Division
08.2000 - 12.2000
Volunteer Receptionist
Thurston County Fire Protection District #8
01.1998 - 01.2000
No Degree - Business Administration
South Puget Sound Community College
High School Diploma -
North Thurston High School
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- First Aid/CPR Certified
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