Miriam Graça
Boca Raton,USA
Summary
From Lisbon, Portugal. With over 7 years of experience in high-end country clubs, I specialize in providing exceptional customer service, retail merchandising, and golf shop operations. I am passionate about creating a welcoming atmosphere for members and guests, ensuring seamless experiences through strong attention to detail, problem-solving, and teamwork. I thrive in fast-paced environments, adapting to seasonal roles while consistently delivering outstanding service.
Overview
6
6
years of professional experience
Work History
Golf Shop Assistant
Royal Palm Yacht & Country Club
Boca Raton, Florida
10.2022 - Current
- Seasonal Capacity: October 2022-April 2023, November 2023- May 2024 and October 2024 - Present
- Answer phone calls to book tee times and respond to questions pertaining to golf operations and events
- Checking-in members and their guests into the system.
- Perform general shop upkeep duties by cleaning surfaces and restocking displays
- Answer members' questions about products and services, help locate merchandise, and promote key items
- Handle daily shop operations, including opening, closing, and cash-handling procedures
- Assist the Director of Golf and Head Golf Professional with coordination of golf groups/events
- Support the golf professional team in organizing lessons and clinics for members.
- Process special orders for members
- Assist the Merchandiser with merchandising duties: appearance, displays, and assist with inventory counts
- Successfully assumed the role of Merchandiser from March 2024 through May 2024, ensuring seamless operations during a transition period
- During this period, managed all aspects of receiving and labeling merchandise
- Collaborated with vendors to select and purchase merchandise for Fall 2024 season, aligning with customer preferences and club standards
- Coordinate with Outside Service Attendants and Starter to communicate changes to the daily tee sheet and address members' specific requests regarding starting times, personal carts and golf bag storage
- Worked with ShipSticks and other mailing companies to ensure smooth and timely delivery of items
Golf Shop Associate
Old Oaks Country Club
Purchase, New York
05.2021 - 11.2023
- Seasonal Capacity: May 2021-October 2021, April 2022- November 2022 and April 2023 - November 2023
- Responded to calls and emails from members and brand representatives, ensuring prompt and professional communication.
- Scheduled tee times, lessons, and event registrations for members, maintaining seamless coordination
- Maintained a clean, organized, and well-stocked pro shop, adhering to merchandising standards
- Weekly curated and updated shop displays to enhance visual appeal and optimize the customer experience
- Collaborated in the buying process for the upcoming summer season, contributing to strategic product selection
- Managed special orders for apparel, catering to the specific needs of members
- Provided training and mentorship to new hires, ensuring they were fully equipped to perform their duties
- Assisted with private outings by welcoming guests, addressing their needs, and managing all gift certificate processing and award distribution through the Jonas Software
Spa Receptionist
The Club at Ibis
Palm Beach Gardens, Florida
11.2019 - 05.2021
- Seasonal Capacity: November 2019 - March 2020, and November 2020 - May 2021.
- Greeted clients warmly and checked them in for appointments, ensuring a positive first impression and seamless experience
- Managed a high-volume scheduling system, coordinating appointments for multiple practitioners while minimizing conflicts
- Responded promptly to phone and email inquiries, providing detailed information about spa services and pricing
- Processed payments, gift card purchases, and product sales with accuracy
- Enforced safety measures and adhered to COVID-19 protocols, including social distancing, sanitation, and mask policies to ensure a safe environment for guests and staff
- Maintained the reception area and waiting lounge in a clean and inviting condition, reinforcing the spa's premium standards
- Promoted retail products by recommending items tailored to clients' needs
- Handled client concerns and resolved scheduling conflicts with professionalism, ensuring customer satisfaction
- Supported spa marketing initiatives by distributing promotional materials and informing clients about seasonal offers and events
Receptionist/Restaurant Hostess
Country Club of Sapphire Valley
Cashiers, NC
05.2019 - 10.2020
- Seasonal Capacity: May 2019- November 2019 and March 2020- October 202
- Welcomed guests warmly and professionally, ensuring a positive first impression and exceptional customer experience.
- Managed reservations and seating arrangements to optimize table turnover and minimize wait times
- Handled take-out orders efficiently, including order processing, packaging, and ensuring accuracy and timelines
- Enforced safety measures and adhered to COVID-19 protocols, including social distancing, sanitation, and mask policies to ensure a safe environment for guests and staff.
- Answered phone calls and responded to emails.
- Maintained an organized and clean reception area, reinforcing the establishment’s high standards.
- Collaborated with the waitstaff and kitchen team to ensure smooth operations and timely guest service.
- Assisted with event bookings and coordinated details with clients to meet their specific needs and preferences.
- Resolved guest inquiries and concerns promptly, maintaining a high level of satisfaction and loyalty.
Golf Shop Retail Assistant
Boca West Country Club
Boca Raton, Florida
05.2019 - 10.2020
- Assisted members and guests with retail product selection.
- Maintained a clean, organized, and well-stocked shop, ensuring merchandise was attractively displayed and aligned with seasonal trends
- Assisted with sales events and trunk shows, informing members of special deals and promotions to drive engagement and sales
- Supported with monthly inventory counts
Education
High School Diploma -
Escola Secundária da Amadora
Lisbon, Portugal01.2007
Skills
- Sales
- Merchandising
- Problem-solving
- Customer-Centric Mindset
- Networking
- Microsoft Office
- Canva
- ShipSticks
- Jonas Software
- Golf Genius Golf Shop
- Team Work
- Positive Attitude
Languages
- Portuguese, Native
- English, Fluent
- French, Basics
- Spanish, Intermediate
Timeline
Golf Shop Assistant
Royal Palm Yacht & Country Club
10.2022 - Current
Golf Shop Associate
Old Oaks Country Club
05.2021 - 11.2023
Spa Receptionist
The Club at Ibis
11.2019 - 05.2021
Receptionist/Restaurant Hostess
Country Club of Sapphire Valley
05.2019 - 10.2020
Golf Shop Retail Assistant
Boca West Country Club
05.2019 - 10.2020
High School Diploma -
Escola Secundária da Amadora
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